Restoring You to Your Best, One Repair at a Time.
Collision Masters stands out as a trusted partner in automotive repair, encompassing all aspects of collision and vehicle maintenance needs. We believe in empowering our customers through transparency, personalized service, and a commitment to delivering exceptional results every time.
Our Commitment to Excellence
Every member of our team is passionate about providing unparalleled service and craftsmanship. We treat every vehicle as if it were our own, utilizing the latest technology and adhering to stringent industry standards. Our skilled technicians are certified and undergo ongoing training to stay abreast of the latest advancements in the field.
Passion for Customer Satisfaction
At Collision Masters, we prioritize open communication and transparency throughout the repair process. We take the time to explain every step in detail, answer your questions, and ensure you understand every aspect of the work being done. Our commitment extends beyond simply repairing your vehicle; we strive to restore your peace of mind and confidence on the road.
Comprehensive Services
Our comprehensive range of services includes:
- Collision & Painting: We expertly restore your vehicle's structural integrity and paint finish to factory specifications.
- Auto Glass: Our skilled technicians can efficiently replace or repair any broken or cracked glass.
- Towing: In the aftermath of an accident, our 24/7 towing service will be there to assist you promptly.
- Fleet Services: We offer comprehensive solutions for fleet owners, ensuring your vehicles are always running smoothly and professionally.
Experience and Expertise
Throughout our years in operation, we have developed strong relationships with all major insurance companies. Our experienced claim specialists will handle all interactions with the insurance provider, ensuring a streamlined and stress-free process for you.
Choose Collision Masters for
- Personalized attention and dedicated customer service
- Expert repairs completed with the highest quality materials
- Competitive estimates and transparent billing
- Convenient scheduling and online estimates
- Comprehensive range of services for all your automotive needs
Get the peace of mind you deserve with Collision Masters. Contact us today for a free estimate and experience the difference!
Overall Experience
The reviews of Collision Masters are mixed, with some customers having excellent experiences and others having negative ones.
Positive Reviews
The reviewers who had positive experiences praise the shop's promptness, reliability, and professionalism. They comment on the excellent repair quality, reasonable wait times, and good communication with staff. Customers appreciate the friendly and helpful service, with one reviewer stating that they would wholeheartedly recommend Collision Masters to anyone seeking an excellent repair.
Negative Reviews
However, some reviewers had disappointing experiences. They report issues with parts availability, leading to extended wait times for repairs. Some reviewers mention mistakes made by the shop, such as installing the wrong parts or failing to return a lost rubber floor mat. They also express frustration with the communication and customer service, with one reviewer feeling belittled and spoken to like they were inferior. In one extreme case, a reviewer reports a series of errors, including the installation of the wrong parts, and the shop's failure to take responsibility or apologize properly.
Efforts to Make Amends
In response to negative reviews, the shop has made efforts to rectify the issues. They have apologized, offered to fix mistakes, and replaced parts that were installed incorrectly. However, some reviewers feel that these efforts were too little, too late, and that the shop did not prioritize customer satisfaction.
Conclusion
Collision Masters has a mix of positive and negative reviews, indicating that the shop has both successful and unsuccessful experiences. While some customers have excellent experiences, others have negative ones, citing issues with parts availability, mistakes made during the repair process, and poor communication.
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