Expect More. Expect Different.
At JD Service Now, we're committed to providing top-notch heating, cooling, plumbing, and electrical services to homeowners in Durham, NC, and surrounding areas. As a locally owned and trusted business, we pride ourselves on our dedication to exceptional customer service, professionalism, and craftsmanship.
Our Story
Our journey began with a simple yet powerful vision: to provide unparalleled home services that exceed our customers' expectations. We believe that every homeowner deserves to live comfortably in their own space, free from the stress of malfunctioning systems and the uncertainty of subpar service providers. That's why we've assembled a team of expert technicians who undergo rigorous training to ensure they're equipped to handle any challenge that comes their way.
Our Services
We offer a comprehensive range of services designed to cater to your every need:
- Heating Services: From furnace repairs to heat pump installations, our experts will ensure your home stays cozy and warm during the harsh winter months.
- Cooling Services: Beat the heat with our AC repair, installation, and maintenance services, tailored to keep your home refreshingly cool and comfortable.
- Plumbing Services: From faucet installations to water heater repairs, our plumbers are equipped to handle any plumbing issue, big or small.
- Electrical Services: Whether you need electrical panel upgrades or wiring repairs, our licensed electricians will get the job done efficiently and safely.
- Drain & Sewer Services: Prevent costly repairs with our drain cleaning, hydro jetting, and sewer installation services.
What Sets Us Apart
- Craftsmanship Guarantee: We stand behind our work, and our technicians are committed to getting the job done right the first time.
- Up-to-Date Training: Our team undergoes regular training to stay current with the latest technologies and techniques.
- Home Partnership Program: Our innovative program helps you maintain your systems and prevent unexpected breakdowns.
- Financing Options: We offer flexible financing solutions to fit your budget and ensure you can get the services you need.
Our Mission
At JD Service Now, we're driven by a passion to deliver exceptional service that exceeds our customers' expectations. We strive to build long-term relationships with our customers, founded on trust, transparency, and unwavering commitment to quality.
Overall Experience
Most customers had a positive experience with JD Service Now, praising the professionalism, courtesy, and expertise of the technicians.
Technicians
Many reviewers praised specific technicians, such as Andrew, Dominic, Richard, Matt C., John, Aris, Antonio Betts, Chris, and Henry, for their exceptional service, knowledge, and attention to detail.
Positive Aspects
- Prompt and efficient service
- Friendly and courteous technicians
- High level of customer service
- Thorough explanations of work and options
- Professional and knowledgeable technicians
- Quick response to issues
- Fair prices
Negative Experiences
A few customers had negative experiences, including issues with scheduling, poor communication, and damage to property.
Areas for Improvement
- Scheduling and communication
- Transparency in pricing and services
- Avoiding damage to property
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