Safety, Speed, and Customer Satisfaction Guaranteed!
At Mace's Heavy Duty Towing, we understand the frustration and stress that comes with car trouble. That's why we're dedicated to providing fast, efficient, and reliable roadside services to drivers in Memphis and the surrounding states. Our team is built on a foundation of integrity, care, and value, ensuring that you receive the best possible service every time.
Our Story
Mace's Heavy Duty Towing was founded on the principles of safety, reliability, and customer satisfaction. We've built a team of experienced professionals who are passionate about helping people in need. Our state-of-the-art equipment and up-to-date technology ensure that every tow scene is safe and secure. Whether you're stranded on the side of the road or need assistance with a heavy-duty tow, we're here to help.
Our Services
We offer a wide range of services to meet your roadside assistance needs. From 24-hour towing and roadside assistance to heavy-duty towing and motorcycle towing, we've got you covered. Our team is equipped to handle even the toughest jobs, and we'll work with you to find a solution that fits your needs and budget.
Roadside Assistance
Being stranded is no fun, but with Mace's, you'll never be alone. Our 24-hour roadside assistance service is designed to get you back on the road quickly and safely. Whether you need a jumpstart, tire change, or fuel delivery, we're just a phone call away.
Heavy-Duty Towing
Our heavy-duty towing services are designed to handle the biggest rigs on the road. From tractor-trailers to construction equipment, we've got the equipment and expertise to get the job done safely and efficiently.
Special Capabilities
At Mace's, we're proud to offer a range of special capabilities, including motorcycle towing, private property tow-away, stranded automobile recovery, and high-centered vehicle recovery. Whatever your needs, we've got the skills and equipment to help.
Timely Response and Professional Service
The majority of the reviews praise Mace's Towing for their quick response time and professional service. Several customers highlight the politeness and professionalism of their drivers, including Jimmy, Juan, and Bryant. They also appreciate the company's reasonable rates, even at late hours.
Negative Experiences
On the other hand, a few customers have had negative encounters with Mace's Towing. One reviewer, Wyvonna Williams, claims that her vehicle was stolen from Mace's lot, and a police officer was present when it happened. She also reports being laughed at and tells a rude customer service representative. Another reviewer, Michael Ladd, describes an unpleasant experience with a driver who seemed only interested in increasing storage fees. A third reviewer, Mark Peacock, shares a story about his client's difficulties in accessing his car, which was held hostage by Mace's Towing until the insurance company verified payment for storage charges.
Overcharging and Poor Communication
Some reviewers criticize Mace's Towing for overcharging and poor communication. A reviewer, Total Express, reports being charged $350 for parking a trailer at Mace's lot for 24 hours, despite not being told about the fee until the next day. Another reviewer, Frank Hiebert, mentions a high price for towing service, but notes that it was at 3:00 a.m. and he was satisfied with the service.
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