WHERE EXPERIENCE MEETS TECHNOLOGY
At Benton Road Auto Repair, we're a family-owned and operated repair shop that has been serving the Bossier City area since 1955. We take pride in being the honest and transparent shop you can depend on. Our team of highly trained, experienced, and certified technicians are dedicated to providing exceptional service and ensuring your vehicle is safe and running smoothly. We're committed to meeting and exceeding customer expectations during every project, whether it's a routine oil change or a complex transmission repair.
Our Services
We understand that your vehicle is a significant investment, and we're here to help you protect it. Our services include auto mechanic repairs, auto repair, brake repair, hybrid repair, oil change, transmission repair, diesel repair, and truck repair. We also cater to fleets, offering specialized services to get your vehicles back in action quickly. Our state-of-the-art diagnostic equipment and latest automotive technology enable us to identify and fix issues efficiently, ensuring you're back on the road in no time.
Our Commitment to Excellence
At Benton Road Auto Repair, we're dedicated to providing exceptional service, quality workmanship, and unparalleled customer satisfaction. We're proud to be a member of the Automotive Service Association (ASA) and the Chamber of Commerce, and we've been named the best automotive repair shop for six consecutive years. Our 3-year/36,000-mile warranty provides peace of mind, and our financing options make it easier for you to get the repairs you need.
Why Choose Us
When you choose Benton Road Auto Repair, you can expect:
- Professional ASE-certified mechanics
- Latest in automotive repair shop technology
- 3-year/36,000-mile warranty
- Flexible financing options
- Convenient after-hours drop-off and towing services
- Digital inspections with full transparency
- Courtesy shuttle service
General Feedback
Many customers have had positive experiences with Benton Road Auto Repair, citing friendly and professional staff, reasonable pricing, and prompt service. However, a few customers have had negative experiences, including issues with repairs and communication.
Problems with Repairs
Some customers have reported issues with the quality of repairs, including a broken off prong on a fuse box, a malfunctioning speedometer, and a damaged radiator hose. In one case, the shop refused to reimburse a customer for the cost of repairs they had to make after the shop caused the problem.
Communication Issues
There have been instances where customers felt that the shop did not communicate effectively with them, including one customer who was left stranded with a car that overheated and another customer who was not kept informed about the status of their repair.
Praise for Staff and Service
Despite some negative experiences, most customers have praised the staff and service at Benton Road Auto Repair. Many have commented on the friendly and helpful nature of the receptionists, the thoroughness of the mechanics, and the overall professionalism of the shop.
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