Where Commitment Meets Coverage
At the Matt Pelz State Farm agency, we are dedicated to providing exceptional service and personalized insurance solutions to individuals, families, and businesses in Kootenai County and surrounding areas. Our team is committed to serving others, and we take pride in being a proactive partner to our clients, helping them navigate the complexities of insurance and ensuring they receive the best possible coverage for their unique needs.
Our Story
As a licensed insurance agent with State Farm, I, Matt Pelz, have always been driven to serve others. Prior to becoming an agent, I had the opportunity to serve my community as a Deputy Sheriff for Kootenai County, where I honed my skills in working with individuals and families to address their unique needs and concerns. My team and I are passionate about building strong relationships with our clients, taking the time to understand their goals and objectives, and providing tailored solutions that meet their specific needs.
Our Services
At the Matt Pelz State Farm agency, our team offers a comprehensive range of insurance services, including:
- Homeowners Insurance: Providing protection for your most valuable assets, our homeowners insurance policies offer peace of mind and financial security in the event of an unexpected event.
- Life Insurance: Our life insurance policies are designed to provide financial protection for your loved ones in the event of your passing, ensuring that they are financially supported and able to maintain their standard of living.
- Renters Insurance: Whether you're a student, young professional, or simply someone who doesn't own a home, our renters insurance policies provide protection for your personal belongings and financial security in the event of an unexpected event.
- Business Insurance: We understand the importance of risk management for businesses, offering a range of insurance solutions designed to protect your company's assets, reputation, and financial stability.
- Auto Insurance: Our auto insurance policies cater to a range of needs, from basic coverage to customized policies that address specific concerns, such as high-performance vehicles or classic cars.
What Sets Us Apart
At the Matt Pelz State Farm agency, we believe that personal touch and community involvement are essential to building lasting relationships and delivering exceptional service. Our team is dedicated to:
- Providing exceptional customer service, taking the time to understand our clients' unique needs and concerns.
- Building strong relationships with our clients, fostering trust and confidence in our expertise.
- Staying informed about the latest industry developments, trends, and best practices to ensure our clients receive the most comprehensive and effective insurance solutions.
Get to Know Us
As a lifelong resident of the Coeur d'Alene Area, I, Matt Pelz, have a deep appreciation for this great community and the people who call it home. When not working, you can find me hiking, boxing, or volunteering as a certified Safety Sport Director for the Coeur d'Alene Hockey Association.
Get Started with Us
Ready to take the first step towards securing your future? Contact us today to schedule a consultation, discuss your insurance needs, and begin building a personalized insurance plan that addresses your unique circumstances and goals.
Insurance Agents' Performance
Exceptional Service
Matt Pelz and his staff, including Cara, Sean/Shawn, and April, have received high praise from most reviewers for their exceptional service, knowledge, and responsiveness. They have been able to resolve complex insurance issues, provide helpful explanations, and offer competitive rates.
Technical Issues
However, one reviewer experienced technical issues with the computer system used to review policies and post payments, which led to difficulties in tracking payments and bills online.
Customer Service Training
Another reviewer mentioned that Sean/Shawn could benefit from additional customer service training, as they came across as unhelpful in a phone conversation.
Positive Experiences
The majority of reviewers have had very positive experiences with Matt Pelz and his staff, citing their helpfulness, responsiveness, and ability to provide personalized service. They have been able to save money on premiums, get better coverage, and feel confident in their insurance choices.
Recommendations
Multiple reviewers have highly recommended Matt Pelz and his staff for their insurance needs, citing their exceptional service, knowledge, and responsiveness.
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