On Call Hospice

Who We Are

At Hospice On Call, we pride ourselves on being the leading provider of on-call and after-hours telephone triage services for hospice, home care, and more. Our unique blend of professional staff, custom protocols, and internet-based phone system enables us to serve our clients with maximum efficiency. With over 40 offices of 17 organizations partnered with us across the country, and a combined census of over 2,200 patients, we have earned a reputation for delivering quality care and value.

Our Services

Our team of highly trained professionals provides telephone triage services for hospice, home care, and palliative care. We understand the importance of reliable, continuous after-hours phone triage service for patients and their families. That's why we provide seamless, reliable, and consistent care, designed with input from our clients to meet their needs. Each of our partners has their own toll-free number, coded with a caller ID, so patients are greeted by us with your organization's name.

Telephone Triage Services

Our telephone triage services include:

• Telephone Triage for Hospice: We provide coverage during business hours for meetings or emergencies, as well as pro-active call-in programs.
• Telephone Triage for Home Care: We are equipped to serve your home health patients, placing prescription refill orders and processing durable medical equipment requests.
• Telephone Triage for Palliative Care: We understand the complexities of palliative care, providing life-prolonging treatments and end-of-life care.

Answering Services for Medical Groups

We work closely with medical groups, providing phone coverage when offices are closed. Our team can take messages and provide seamless, reliable support for your patients and their families.

Benefits of our Services

Our services provide numerous benefits, including:

• Continuous, transparent care for your patients and their families
• Seamless transition in transfer of calls, ensuring always having someone available to answer questions
• Pro-active call-in programs to anticipate and address patient needs
• Flexible and responsive support, with all calls recorded for quality assurance and staff training
• Complete picture of patient care, enabling informed decisions and quality improvement initiatives

Client Testimonials

Our clients have spoken highly of our services, praising our:

• Efficient care management
• Responsive and caring support
• Seamless transition of calls
• Pro-active approach to anticipating patient needs
• High-quality, detailed reporting

Conclusion

At Hospice On Call, we are dedicated to delivering exceptional on-call and after-hours telephone triage services for hospice, home care, and more. Our unique blend of professional staff, custom protocols, and technology enables us to provide the kind of care you would deliver to your patients. With our services, you can rest assured that your patients and their families will receive the support they need, whenever and wherever they need it.