Caring for your pets through all life stages
Welcome to Melrose Veterinary Hospital, a full-service veterinary medical facility located in Vista, CA. Our professional and courteous staff is committed to providing the best possible veterinary medical care, surgical care, and dental care for our highly-valued patients. We strive to offer excellence in veterinary care to Vista, CA, and surrounding areas.
Our Mission
We will strive to the best of our ability to have a friendly and caring environment in which we can create an atmosphere of trust between our staff and clients. Our mission is to provide comprehensive pet care that caters to the unique needs of each pet, while also educating pet owners on responsible pet ownership, preventative health care, and health-related educational opportunities.
Our Services
Melrose Veterinary Hospital offers a wide range of veterinary services for cats and dogs in the North County San Diego, CA area. Our services include Pet Chemotherapy & Cancer Treatment, Pet Dentistry, Pet Digital Diagnostic Services, Pet Euthanasia, Pet International Health Certificates, Pet K-laser, Pet Microchipping, Pet Nutritional Counseling, Pet Pain Management, Pet Spay and Neuter, Puppy and Kitten Packages, Pet Surgical Services, and Pet Wellness Care & Immunization.
Meet Our Team
Our skilled veterinarians and staff are committed to providing the highest quality medical services for your beloved companions. With a blend of expertise and a genuine love for animals, we offer comprehensive healthcare in a welcoming environment. Our team is dedicated to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.
Positive Experiences
Many reviewers had positive experiences with Melrose Vet, citing the staff's kindness, professionalism, and caring attitudes. They appreciated the efficient service, reasonable prices, and personalized care for their pets. Some mentioned specific staff members who went above and beyond to provide excellent care.
Negative Experiences
However, several reviewers had negative experiences with Melrose Vet, citing issues with unprofessional staff, long wait times, and poor communication. Some experienced condescending behavior from staff, while others were frustrated with the lack of digitized medical records and difficulties obtaining copies of their pets' records. A few reviewers reported instances of misdiagnosis or failure to diagnose their pets' conditions accurately.
Common Complaints
Some common complaints among the negative reviews included:
- Unprofessional and rude staff, particularly the office manager
- Long wait times and poor communication
- Difficulty obtaining medical records or receiving incomplete records
- Failure to diagnose or misdiagnosis of pet conditions
- Condescending behavior towards clients
- Inefficient and unorganized office operations
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