Caring for you and the world around us
At PEABODY SUNOCO ULTRA SERVICE CENTER, we are dedicated to providing expert auto and light truck repair, and maintenance services to customers in the PEABODY area. Our team of highly trained and certified technicians is committed to delivering exceptional service, ensuring that your vehicle is running in top condition.
Our Story
Our story begins with a passion for delivering exceptional customer service and a commitment to providing high-quality auto repair and maintenance services. We believe that building long-term relationships with our customers is key to our success, which is why we take the time to explain every job, provide estimates in advance, and backed by a Free Nationwide Warranty.
Our Services
We offer a wide range of services, including on-line auto maintenance schedules, friendly reminders, and expert advice to help you keep your car or truck in top shape. From batteries to brakes, tune-ups to tire inspections, we have got you covered. Our state-of-the-art facility is equipped with the latest technology, including the Hunter Alignment Machine, which provides exceptionally accurate alignments.
Our Commitment
At PEABODY SUNOCO ULTRA SERVICE CENTER, we are committed to providing exceptional service, building long-term relationships, and delivering high-quality auto repair and maintenance services. We believe in being transparent, honest, and fair in all our dealings, and we strive to exceed our customers' expectations.
Our Team
Our team of highly trained and certified technicians is dedicated to delivering exceptional service. We are certified to maintain new car warranties, and our staff is here to do what it takes to maintain your car. From oil changes to complex computer diagnostics, our team is here to serve you.
Overall Experience
The reviews provide a mixed picture of the customers' experiences at Peabody Sunoco. While most customers have had positive experiences, a few have reported negative encounters.
Pricing Issues
Some customers have expressed dissatisfaction with the pricing of services, feeling that they were overcharged. Luiz Neto reported being charged again for a state inspection after being told he could come back within 30 days, while Chrissy Lebel felt robbed after being charged $175 for an oil change that was previously $80. Dennis M. also felt that he was severely overcharged for work on his classic car.
Quality of Work
Most customers have reported positive experiences with the quality of work at Peabody Sunoco. Many have praised the professionalism and expertise of the staff, including Manny and Neil "Chop" Brennan. Several customers have reported that the staff went above and beyond to diagnose and repair issues with their vehicles, including Eric Dollin, who had a rear suspension issue fixed, and Brian Gibson, who had major engine work done.
Customer Service
The staff at Peabody Sunoco have been consistently praised for their friendly and courteous service. Many customers have reported feeling welcome and valued, with some even noting that they were treated like part of the family. Ruth Sigler appreciated the convenient times and reminder postcards, while Rob Albert and Jenni Jacques praised the friendly and informative service.
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