Expert Care for Healthy Skin
Alaska Family Dermatology is a privately-owned dermatology practice that focuses on providing competent, compassionate, and personalized care to patients of all ages. Our team of experienced and board-certified dermatologists and physician assistants are dedicated to delivering exceptional service and care to our patients.
Our Mission
At Alaska Family Dermatology, we prioritize the well-being of our staff and patients. We believe in treating each other like family, and we strive to create a warm and welcoming environment for everyone who walks through our doors. We understand that every individual has unique skin concerns and needs, and we take the time to listen and address each patient's concerns with personalized care.
Our Services
We offer a wide range of services, including pediatric and family dermatology, general dermatology, surgical dermatology, and more. Our team is dedicated to providing comprehensive care, from diagnosing and treating skin conditions to performing procedures and surgeries. Some of the conditions we treat include acne, moles, warts, eczema, psoriasis, skin allergies, and more. We also offer skin biopsies, mole removals, skin tag removals, and cyst and lipoma removals.
Meet Our Providers
Our team of experienced providers are dedicated to providing exceptional care to our patients. Dr. Gina Brown, our board-certified pediatric dermatologist, has a passion for working with children and has spent time working with underserved populations around the world. Dr. Bret Willardson, our board-certified dermatologist, has a strong background in sports medicine and has worked with the active-duty military community. Our physician assistant, Elizabeth "Betsy" Taylor, is Alaska's inaugural SDPA Diplomate Fellow and has a wealth of experience in pediatric and family dermatology.
Unprofessional Business Practices and Miscommunication
Several reviewers have expressed disappointment and frustration with this business due to unprofessional behavior and miscommunication. Engjell Berisha, who gave a 1-star review, had a 15-minute consultation with a nurse, but was billed for 45 minutes, resulting in an astronomical hourly rate. Berisha was unable to speak with the billing manager and ultimately felt that the business was unjust. Pia Rc, another 1-star reviewer, had a similar experience, where the doctor brought her child to the appointment and interrupted the consultation, making the doctor rush through the visit. Rc also had trouble getting a bill sent to her and was not comfortable providing payment information over the phone.
Unsatisfactory Customer Service
Additionally, several reviewers have expressed dissatisfaction with the customer service at this business. Samantha Elliott, who gave a 1-star review, waited over 30 minutes to be seen and was told that she couldn't be seen. Molly Swentek, who gave a 5-star review, praised the customer service, but her glowing review was the exception rather than the rule.
Variability in Treatment
It also appears that the quality of treatment varies significantly at this business. Engjell Berisha felt that the doctor did not provide adequate care or recommend effective treatments, while Pia Rc was left feeling rushed and unsatisfied with the consultation.
Only a few redeeming qualities
One reviewer, Gregory Mengershausen, gave a 5-star review and praised Dr. Brown's knowledge and communication style. Another reviewer, Molly Swentek, also praised Dr. Brown and her staff, citing excellent customer service and quality care.
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