Twin Lakes Counseling is a passionate team of mental health professionals dedicated to serving the Federal Way community and beyond. Founded by Dr. Laura Wallace, LMFT, the practice embodies a vision of accessible, inclusive care, where individuals and families can find support and guidance in their journeys towards personal growth and well-being.
What We Do
Our seasoned therapists offer a comprehensive range of services to address a diverse array of concerns, including:
Individual Therapy
- Overcoming anxiety and depression
- Managing trauma and PTSD
- Tackling substance abuse issues
- Addressing pregnancy and fertility challenges
Couples and Family Therapy
- Strengthening communication and intimacy
- Overcoming conflict and fostering connection
- Building effective parenting skills
- Fostering healthy family dynamics
Specialized Support
- Play therapy for children and adolescents
- Medication management (coming soon)
- LGBTQ+ affirming care
- Christian counseling
- Online therapy options available
Our Values
Our practice is guided by four core values:
- Compassion: We believe in treating every client with empathy, understanding, and care.
- Courage: We encourage clients to confront their challenges and embrace personal growth.
- Collaboration: We work alongside clients to create tailored plans and celebrate their success.
- Continuity of care: We prioritize building lasting relationships and offering consistent support throughout your journey.
Anti-Racist Approach
Twin Lakes Counseling stands against all forms of oppression and inequality. We are committed to creating a safe and welcoming space for individuals from all backgrounds and identities.
Join Us on Your Path to Transformation
Whether you seek individual growth or support for your family, our compassionate and experienced team is ready to walk alongside you. Get in touch to schedule a consultation and embark on your journey towards a fulfilling life.
Positive Experiences
The reviews highlight the positive experiences of several individuals who have received therapy services from Twin Lakes. They praise the clinic's caring and compassionate professionals, knowledgeable staff, and empathetic therapists. The welcoming atmosphere and comfortable waiting room are also mentioned. The reviewers appreciate the clinic's commitment to making a difference in their clients' lives.
Negative Experiences
On the other hand, several reviewers express dissatisfaction with their experiences at Twin Lakes. They report poor customer service, unprofessional behavior from certain therapists, and difficulties with scheduling and communication. Some reviewers mention being left hanging for weeks or even months without being scheduled for appointments or receiving responses to their messages. Others express frustration with the clinic's policies, such as charging fees for transferring records or canceling appointments at short notice.
Common Themes
Some common themes emerge from the negative reviews. These include:
- Poor Communication: Several reviewers mention difficulties with communication, including canceled appointments, unreturned calls, and lack of responses to messages.
- Unprofessional Behavior: Some reviewers report unprofessional behavior from certain therapists, including lateness, disrespect, and a lack of empathy.
- Scheduling Issues: Reviewers mention difficulties with scheduling, including long wait times, canceled appointments, and difficulties getting scheduled.
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