Delivering Reliable and Quality Office Document Solutions since 1988.
At Brasch Heating & Cooling, we are committed to providing top-notch HVAC services to residential and commercial clients in Springfield, Nebraska, and surrounding areas. Our team of experts, led by President/Owner Shane Brasch and Service Manager AJ Flood, is dedicated to delivering exceptional installation, repair, and maintenance services for heating and cooling systems.
Our Story
Our journey began with a passion for providing comfort and reliability to our community. With over 21 years of combined experience in the HVAC industry, our team has built a reputation for excellence, integrity, and customer satisfaction. We take pride in our work, ensuring that every client receives personalized attention and tailored solutions to meet their unique needs.
Our Services
At Brasch Heating & Cooling, we offer a comprehensive range of services to cater to your HVAC needs. Our expertise includes:
- Air Conditioning System Repair, Maintenance, and Installation
- Furnace Repair, Maintenance, and Installation
- Heat Pump Repair, Maintenance, and Installation
- RTU Repair, Maintenance, and Installation
- Humidification and Dehumidification
- Indoor Air Quality
- Basement Finishes
- Exhaust Fans
- Wifi Controls
Our Commitment
At Brasch Heating & Cooling, we are dedicated to delivering exceptional service, unparalleled quality, and unmatched customer satisfaction. We strive to build long-term relationships with our clients, providing them with peace of mind, comfort, and reliability. Our goal is to be your trusted partner for all your HVAC needs, ensuring that your home or business is comfortable and efficient throughout the year.
Customer Service Issues
Several customers have experienced poor customer service, including unresponsiveness, ignored requests, and a lack of professionalism. Some customers have had to wait for extended periods of time for services, and when they did receive service, it was often subpar.
Poor Quality of Work
Some customers have reported issues with the quality of work, including installations that did not function properly, and repairs that did not address the underlying issues. In one case, a customer had to call multiple times before getting a response, only to be told that the warranty had expired.
Scheduling Issues
Customers have reported difficulties in scheduling appointments and getting timely responses. In some cases, customers were told that the company was too busy to accommodate their needs, and that they would have to wait for an extended period of time for service.
Positive Experiences
However, many customers have reported positive experiences with the company, citing prompt and professional service, knowledgeable technicians, and fair prices. Some customers have praised the company's responsiveness, friendliness, and willingness to educate them on their systems.
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