A Trusted Partner for Business Success
Excel Document Solutions has been a trusted partner for businesses in the Delaware Valley and beyond since 2002. Our unwavering focus on delivering exceptional customer service, innovative solutions, and reliable equipment has solidified our position as the leading provider of office equipment, document management solutions, and IT support in the region.
Our Mission
Our mission is to empower businesses with the right tools and solutions to maximize efficiency, productivity, and communication. We achieve this by:
- Providing innovative solutions: We consistently stay abreast of the latest technologies and trends to offer our clients the most efficient and effective solutions for their specific needs.
- Delivering exceptional customer service: Our team of experienced professionals is dedicated to providing personalized and responsive support every step of the way.
- Offering comprehensive support: From choosing the right equipment to managing its performance and ensuring optimal efficiency, we are your complete partner in business success.
Who We Are
Based in Warminster, Pennsylvania, Excel Document Solutions is a locally owned and operated business with a team of dedicated professionals who are passionate about exceeding our clients' expectations. We take pride in building strong relationships and becoming trusted partners to our clients.
Our Expertise
With extensive experience in office equipment, document management, and IT support services, we offer a comprehensive range of services including:
- Equipment Sales & Leasing: We provide a diverse selection of high-quality equipment from leading manufacturers like Ricoh, Lanier, Canon, Kyocera, and HP.
- Document Management Solutions: We streamline your document workflow through scanning, digitization, and cloud-based solutions.
- Managed IT Services: We proactively monitor and maintain your technology infrastructure to ensure optimal performance and security.
- Remote Support: We offer comprehensive remote support services to address your technical needs from anywhere.
Partnering with Excel Document Solutions means
- Access to the latest office equipment and technologies
- Personalized solutions tailored to your unique needs
- Responsive and reliable customer service
- Access to expert technical support
- A trusted partner who understands your business goals
Overall Experience
The reviews highlight a mix of positive and negative experiences with Excel Document Solutions. Some customers have had excellent encounters, while others have faced significant issues.
Praise for Individual Representative
Customers have praised Bob Nieradka, a representative of the company, for being fair, open, honest, and willing to work out solutions.
Common Complaints
The negative reviews highlight several common issues:
- High Service Fees: Multiple customers have expressed frustration with the high cost of service, with some facing charges of $198.00 per hour.
- Poor Customer Service: Customers have reported rude and unprofessional behavior from the customer service team, with long wait times and a lack of communication.
- Printer Issues: Several customers have experienced problems with their printers, including malfunctioning loaner printers and long wait times for repairs.
Red Flags
Some customers have warned others to avoid the company due to their negative experiences, with one reviewer stating, "Save yourself the headache."
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