Your Satisfaction is our Top Priority
At Parkway Car Care, we take pride in being the leading provider of automotive care in Rowlett, Texas. With a team of ASE-certified technicians and a strong commitment to customer service, we strive to provide a hassle-free experience for our customers. Whether you're in need of a routine oil change, a state inspection, or a more complex repair, we've got you covered.
Our Services
Our expert technicians are trained to handle a wide range of services, including:
- Auto Repair Services: From minor fixes to high-performance diagnostics and in-depth repairs, we'll get your vehicle back on the road in no time.
- State Inspections: Trust us to perform your state inspection and ensure your vehicle meets the highest safety and emissions standards.
- Oil Changes: Keep your engine running smoothly with our fast and efficient oil change services.
- Brake Services: Our experienced technicians will inspect and repair your brakes to ensure your safety on the road.
- Muffler / Exhaust / Emmisions: Whether you're experiencing issues with your muffler, exhaust, or emissions, we'll get you running smoothly again.
- Engine & Performance Services: Let us help you optimize your vehicle's performance with our expert engine and performance services.
- A/C & Heater Services: Keep your vehicle's air conditioning and heating systems in top shape with our reliable services.
- Electrical Services: From battery tests to electrical system diagnoses, we'll get your vehicle running smoothly again.
What Sets Us Apart
At Parkway Car Care, we pride ourselves on our:
- Experience and Knowledge: With a team of ASE-certified technicians, you can trust that your vehicle is in good hands.
- Clean and Disinfected Facility: We take cleanliness seriously, ensuring a safe and healthy environment for our customers and team members.
- Friendly and Down-to-Earth Customer Service: We strive to make you feel at ease, with a relaxed and welcoming atmosphere.
Our Commitment
At Parkway Car Care, we're committed to providing exceptional service, ensuring your vehicle is running smoothly and safely. We'll take the time to explain what's wrong with your vehicle and offer advice on how to keep it in top condition.
Staying Safe During COVID-19
As we navigate the COVID-19 pandemic, we're committed to making transparent and thoughtful choices to keep our customers and team members safe. To minimize contact, we encourage the use of our drop box for any paperwork or payments, and we're available by phone or text for communication and payments.
Visit Us Today!
Stop by our convenient location at 7601 Lakeview Pkwy, Rowlett, TX 75088, or call us at 972-475-7000 to schedule your service today.
Technical Issues and Customer Service Concerns
The reviews highlight several technical issues and customer service concerns. Clint D. had a poor experience, stating that the inspection took almost an hour and that the staff tried to charge him $50 for a simple task that he could have done himself in 10 seconds. Liann H. had a mixed experience, noting that the staff member who assisted her was grumpy and unprofessional. Steven B. had a generally positive experience, but mentioned that the lady who assisted him seemed nervous and uncertain on one occasion.
Integrity and Honesty
On the other hand, several reviews praised the integrity and honesty of Parkway Car Care. Julie J. was impressed by the staff's honesty, stating that they refused to perform a tire rotation despite her request, citing concerns about her vehicle's condition. Billy V. appreciated the friendly service and affordable prices for an oil change. Titus S. praised the staff's knowledge and customer service, stating that they were amazing with German and Japanese cars. Colleen Y. appreciated the staff's honesty and willingness to prioritize her vehicle's warranty over profit.
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