At Buckhannon Discount Tire, we take pride in being a leading provider of auto repair services in the West Virginia area. With over two decades of experience, our expertly trained technicians are dedicated to delivering exceptional customer service and quality workmanship to ensure your vehicle is running smoothly and safely on the road.
Our Story
Founded in 1999, Buckhannon Discount Tire has grown from a small tire shop to a full-service auto repair center. Our mission is to provide our customers with outstanding service, honesty, and transparency. We believe in building long-term relationships with our customers, taking the time to understand their unique needs and concerns.
Our Services
Our team of experts is equipped to handle a wide range of services, from routine maintenance to complex repairs. We offer a variety of services, including:
- Axle, CV Joint & Driveshaft Repair: Our technicians are trained to repair or replace axles, CV joints, and driveshafts to get your vehicle moving smoothly again.
- Belts & Hoses: We inspect and replace worn-out belts and hoses to prevent breakdowns and ensure your engine runs efficiently.
- Brake Repair: Our technicians are experienced in diagnosing and repairing brake issues, ensuring your safety on the road.
- Climate Control Systems: We inspect and repair climate control systems, including heating, cooling, and air conditioning to keep your vehicle comfortable.
- Electrical and Electronic Systems: Our team is skilled in diagnosing and repairing electrical issues, from wipers to radios.
- Engine Diagnostics and Performance: We use state-of-the-art diagnostic equipment to identify and address engine issues, including oil leaks, overheating, and poor fuel efficiency.
- Four Wheel Drive System: Our experts are trained to repair and maintain four-wheel-drive systems, ensuring your vehicle handles complex terrain with confidence.
- Lube, Oil & Filter Change: Our routine maintenance services include oil changes, filter replacements, and tire rotations to keep your vehicle running smoothly and extending its lifespan.
- Preventive Maintenance: We offer scheduled maintenance programs to prevent breakdowns, reduce repair costs, and ensure your vehicle runs efficiently.
- Steering and Suspension System: Our technicians inspect and repair steering and suspension components, including shocks, struts, and ball joints, to ensure smooth handling and ride.
- Tire Pressure Monitoring System (TPMS): We repair and replace TPMS sensors and tires to ensure critical tire pressure monitoring for improved safety and fuel efficiency.
- Tire Services: Our team is skilled in tire installation, balancing, and rotation, ensuring your tires are properly aligned and maintained for optimal performance and tire life.
- Vehicle Inspection: We perform thorough vehicle inspections, identifying potential issues before they become major problems and providing recommendations for maintenance and repairs.
At Buckhannon Discount Tire, we strive to provide exceptional service, expertise, and value to each and every customer who walks through our door. Whether you're in need of routine maintenance or complex repairs, our team is dedicated to ensuring your vehicle runs smoothly, safely, and efficiently.
Overall Experience
The reviews suggest that Buckhannon Discount Tire has a mix of positive and negative experiences. Some customers have reported excellent service, while others have had issues with pricing, labor time, and quality of work.
Pricing and Labor Time Issues
Some customers have reported being misled about labor time and pricing. They were quoted one price, but ended up being charged more due to "book time" estimates. This has led to feelings of mistrust and frustration among these customers.
Quality of Work Concerns
A few customers have reported issues with the quality of work, including a tire that broke three days after purchase and a car that was not properly fixed after a tune-up. This has led to a loss of trust and a reluctance to return to the shop.
Excellent Service and Friendly Staff
On the other hand, many customers have reported excellent service, friendly staff, and quick turnaround times. They have praised the shop for its efficiency, reliability, and honesty.
Common Complaints
Common complaints include issues with pricing, labor time, and quality of work. Some customers have also reported being charged for unnecessary repairs.
Common Praise
Common praise includes excellent service, friendly staff, quick turnaround times, and reliable repairs.
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