At Tom Dwyer Automotive Services, we're proud to have been delivering expert repairs and unparalleled customer service to the Portland community for over 28 years. Our story began in 1981 when our founder, Tom Dwyer, set out to create a shop that would earn the trust of car owners by providing exceptional service and care for their vehicles.
Our Philosophy
At Tom Dwyer Automotive Services, we believe that every vehicle is like any other, deserving of the same level of care and attention that we would give to our own. This philosophy is rooted in respect for our clients, their vehicles, and the environment. We're committed to providing expert repairs, impeccable personal service, and a commitment to environmental responsibility. Our goal is to not only keep your vehicle running smoothly but to also make sure that you feel valued and respected throughout the service process.
Our Services
At Tom Dwyer Automotive Services, we offer a wide range of services to cater to your every automotive need. From routine maintenance to complex repairs, our highly trained and certified technicians utilize state-of-the-art equipment to ensure that your vehicle is serviced and repaired to the highest standards. Our services include:
- Routine Maintenance: oil changes, tire rotations, and other routine maintenance tasks to keep your vehicle running smoothly
- Repairs: our technicians are skilled in diagnosing and repairing a wide range of issues, from minor to complex
- Warranty Service: we offer comprehensive warranty service for every part of your vehicle, ensuring that your vehicle is protected and serviced to the highest standards
- In-Shop Car Rentals: we offer a convenient car rental service, allowing you to continue with your daily routine while your vehicle is being serviced
Our Facilities
At Tom Dwyer Automotive Services, we take pride in our state-of-the-art facilities, which are designed to provide a comfortable and convenient experience for our clients. Our shop is certified by the National Institute for Automotive Service Excellence (ASE) and is one of only twelve shops in the Portland area to earn their prestigious ASE Blue-Seal Certification. Our technicians and service advisors are all ASE certified, and many have achieved the highest level of certification, Blue-Seal Master Technician.
Our Environmental Commitment
At Tom Dwyer Automotive Services, we're committed to reducing our environmental footprint. We've made a commitment to recycle all we can, including used motor oil, dirty fluids, and even the mercury in automotive switches. We also offset all the carbon production of our shop down to test driving our clients' vehicles, and our Courtesy Shuttle runs on E85 Ethanol. Our Tom Dwyer Automotive Carbon Neutral Program, a partnership with Bonneville Environmental Foundation, has already offset more than 1.59 million pounds of carbon from our atmosphere.
What to Expect
At Tom Dwyer Automotive Services, we're committed to providing an exceptional experience for every client. We believe that honesty, transparency, and respect are essential components of our service. When you entrust us with your vehicle, you can expect:
- Expert repairs and maintenance from our ASE certified technicians
- Personalized service and communication from our friendly and knowledgeable service advisors
- A commitment to environmental sustainability and sustainability practices
- A comfortable and convenient experience in our state-of-the-art facilities
Our Promise
At Tom Dwyer Automotive Services, we promise to deliver exceptional service and care for your vehicle. We're committed to being the most trusted and respected auto repair shop in Portland. We believe that every vehicle deserves the same level of care and attention that we would give to our own, and we're dedicated to providing that care to every client who walks through our doors.
Overall Experience
The overall experience at Tom Dwyer's service center is extremely positive. Multiple reviewers praised the honesty, helpfulness, and knowledge of the staff. They appreciated the detailed explanations of the repairs and estimated costs.
Honesty and Transparency
Several reviewers mentioned that the staff did not try to upsell them on unnecessary repairs or services. Instead, they were honest and transparent about the work that needed to be done.
Friendliness and Accommodating Nature
The staff was consistently described as friendly, accommodating, and willing to go above and beyond to help customers. They were quick to assist with jump-starts and other issues, and never made customers feel rushed.
Trust and Loyalty
Many reviewers expressed their trust and loyalty to Tom Dwyer's service center. They appreciated the professionalism, expertise, and communication skills of the staff, and felt that they had found a reliable and trustworthy mechanic.
Negative Experiences
However, two reviewers had negative experiences. One felt that the diagnostic process was too expensive and that the staff talked down to them. Another reviewer felt that they were overcharged for a repair and that the issue was not fully resolved.
Be the first to review Tom Dwyer Automotive Services.
Write a Review
