Trustworthy Auto Repairs You Can Count On
At Troy Auto Care, we're committed to changing the way people view the auto repair industry by being the leader in integrity, honesty, and trust. Since 1958, we've been providing our friends and neighbors in Troy, MI with dependable, trustworthy auto repairs. Whatever you're driving, our ASE Certified technicians are capable of servicing all vehicle makes and models.
Our Story
We've invested in the latest auto repair tools and diagnostic software that is specially tailored for the software in your vehicle. From repairs, maintenance, diagnostics, and inspections, we stand behind our work with a 36-month, 36,000-mile warranty. Our thoughtful customer service sets us apart, treating you like family while handling your vehicle like it was our own.
Our Mission
Our mission is to be the leader in integrity, honesty, and trust in the auto repair industry. We strive to provide top-quality foreign and domestic auto repair and service to our customers, ensuring their complete satisfaction and building long-term relationships.
Our Services
We offer a wide range of services, including oil changes, brake repairs, alignments, air conditioning, vehicle diagnostics, and more. Our 24-hour towing and roadside assistance ensure that you're covered in case of an emergency. We also provide financing options through NAPA to make our services more accessible.
Our Commitment
At Troy Auto Care, we're committed to excellence in everything we do. We're proud to be a NAPA Gold Certified Shop, ensuring that our customers receive the highest level of service and quality repairs. We're also dedicated to giving back to our community through volunteering, mentoring, and donations.
Overview of Troy Auto Care
Troy Auto Care has received both positive and negative reviews from customers. The positive reviews highlight the excellent customer service, fair pricing, and professionalism of the staff. Many customers have praised the shop for their honesty, transparency, and ability to diagnose and fix problems efficiently.
Positive Experiences
Several customers have reported positive experiences with Troy Auto Care, citing the staff's professionalism, honesty, and transparency. Many have praised the shop's ability to diagnose and fix problems efficiently, often exceeding customer expectations. The shop's customer service, fair pricing, and convenient location have also been mentioned as positives.
Negative Experiences
On the other hand, some customers have reported negative experiences with Troy Auto Care. Some have expressed frustration with the shop's communication, citing instances of unreturned calls, lack of updates, and misunderstandings. A few customers have also reported issues with the shop's diagnosis, claiming that they were misdiagnosed or overcharged for services.
Notable Mentions
- Several customers have specifically praised the shop's towing service, citing the professionalism and efficiency of the drivers.
- Some customers have mentioned the shop's convenient location and amenities, such as the waiting room's phone charging stations and free coffee and water.
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