Leading the Way: Compassionate care for a lifetime of companionship
At NorthStar VETS, we pride ourselves on providing top-notch emergency and specialty veterinary care to pets and their owners. Our state-of-the-art facilities in Robbinsville, Maple Shade, and Brick, New Jersey, employ a team of dedicated veterinary professionals who are committed to delivering exceptional patient care and a customer-centric experience.
History and Mission
As a nationally recognized veterinary hospital, we have earned a reputation for delivering highest-quality care and compassion. Our mission is to provide comprehensive medical services to pets and their families, while striving to exceed expectations in our patients, clients, and community. We take pride in being a respected and trusted name in the veterinary industry, setting a new standard for excellence in care.
Services and Specialties
Our team of highly trained veterinarians and support staff provide a wide range of services, including:
- Avian and Exotics: Specialty care for birds, reptiles, and small mammals
- Cardiology: Advanced diagnostics and treatment options for heart-related issues
- Clinical Pathology: In-depth laboratory testing and analysis for a precise diagnosis
- Dentistry and Oral Surgery: Comprehensive oral care and surgical interventions
- Dermatology: Skilled treatment and management of skin conditions
- Emergency and Critical Care: 24/7 emergency care and critical support
- Integrative Medicine: Holistic approaches to optimize overall health and well-being
- Internal Medicine: Diagnosis and treatment of complex medical conditions
- Medical Oncology: Advanced treatment options for cancer patients
- Neurology: Expert care for brain and spinal cord disorders
- Ophthalmology: Advanced diagnostics and treatment options for eye conditions
- Orthopedics: Rehabilitation and surgery for musculoskeletal injuries
- Radiation Oncology: Expert care for cancer patients
- Radiology: Comprehensive imaging services for accurate diagnoses
- Rehabilitation and Pain Management: Physical therapy and pain management options
- Surgery: Advanced surgical interventions and post-operative care
- Theriogenology: Reproductive medicine for pets
- Zoological Medicine: Expert care for exotic and wild animals
Patient Care
At NorthStar VETS, we understand that every pet is unique and deserves personalized care. Our team takes a comprehensive approach to patient care, utilizing the latest diagnostic tools and treatment options to ensure the best possible outcomes. From routine check-ups to emergency surgeries, our veterinarians and support staff work together to provide top-notch care.
Patient Services
In addition to expert veterinary care, our hospital offers a range of services designed to enhance your pet's life and your experience. These include:
- Online Pharmacy: Convenient home delivery of prescription medications and diets
- Client Forms: Downloadable forms for easy registration and appointment scheduling
- Client Feedback: Feedback opportunities to help us improve our services
- Emergency Assistance: 24/7 support for emergency situations
- Pet Owners' Education: Helpful resources and educational materials for better pet care
Locations
NorthStar VETS operates three convenient locations in New Jersey:
- Robbinsville: Our flagship location, providing 24/7 emergency and specialty care
- Maple Shade: A 24/7 satellite clinic offering emergency care and specialty services
- Brick: A 7am-11pm satellite clinic offering emergency care and specialty services
Awards and Recognition
We are proud to have received numerous awards and recognitions, including:
- 2013 AAHA Accredited Referral Practice of the Year Award
- 2012 Veterinary Economics Hospital Design of the Year Award
- Best Hospital Design, Veterinary Economics
Join Our Family
At NorthStar VETS, we believe that loyalty is earned, not given. We strive to build lasting relationships with our patients and their families, providing an unparalleled patient experience that sets us apart. Join our family today and experience the difference that compassion and expertise can make.
Wait Time and Staff Performance
One reviewer expressed frustration with the long wait time, stating that they arrived at 9 am and weren't seen by the vet until almost 12 pm, despite having a relatively simple issue with their pet's ear infection. They felt that the wait was unacceptable and suggested that the clinic should schedule more vets to reduce wait times.
Positive Experiences
On the other hand, multiple reviewers had very positive experiences at the clinic. They praised the staff for being friendly, professional, and caring. They appreciated the prompt attention and thorough care given to their pets, even in emergency situations. They also commended the clinic's cleanliness and organization.
Emergency Care
Several reviewers noted that they visited the clinic with their pets in emergency situations, such as bleeding or suspected infections. They were grateful for the prompt and effective care provided, which helped to alleviate their stress and anxiety.
Staff Appreciation
Many reviewers expressed specific appreciation for individual staff members, including Bre, Ally, Jess, Danielle, Dr. Lee, Dr. Mara, Jennifer, Shauna, Jazmine, Anna Gates, and Destiny. They praised their kindness, compassion, and professionalism.
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