Your source for expert carpet cleaning
At Excel Carpet Cleaning, we pride ourselves on being a family-owned and operated business with over 30 years of experience in the cleaning industry. Since 1988, we have been dedicated to providing exceptional carpet and upholstery cleaning services to residential and commercial clients in Orange County. Our commitment to customer service and excellence has earned us recognition and awards from various organizations over the past decade.
Our History
Our story began when our founders, with a passion for cleaning and a desire to serve, decided to take the leap and start their own business. With a focus on providing top-notch services and building strong relationships with our clients, we have grown and expanded our services to include water damage restoration, stone and tile cleaning, and carpet repair. Throughout the years, we have continued to innovate and adapt to the changing needs of our clients, ensuring that we always stay ahead of the curve.
Our Services
At Excel Carpet Cleaning, we offer a range of services designed to meet the unique needs of our clients. Our services include:
- Carpet Cleaning: Our expert technicians use the latest equipment and techniques to deep clean your carpets, removing dirt, allergens, and pollutants that can affect indoor air quality.
- Upholstery Cleaning: Our experienced team will meticulously clean and restore your furniture, removing dirt, stains, and allergens that can affect your health.
- Stone and Tile Cleaning: We use specialized equipment and techniques to clean and restore your stone and tile surfaces, removing dirt, grime, and unwanted stains.
- Water Damage Restoration: In the event of a water damage emergency, our trained technicians will quickly respond to contain the damage and restore your property to its pre-loss condition.
- Carpet Repair: Our experts will expertly repair and restore your carpets, returning them to their original condition.
The Excel Seven-Step System
Our unique cleaning process, the Excel Seven-Step System, ensures that every job is completed to the highest standards. Our system consists of:
1. Vacuuming/Pretreatment: We pre-treat all surfaces to ensure a thorough cleaning.
2. Power Scrubber: We use our specialized equipment to scrub away dirt and grime.
3. Steam Rinsing: Our steam cleaning technology removes dirt and allergens, leaving your carpets and upholstery fresh and clean.
4. Spot Remover: We apply a spot remover to treat tough stains and spots.
5. Deodorizer: We use a deodorizer to eliminate unwanted odors.
6. Detail Finish: We apply a detail finish to leave your carpets and upholstery looking their best.
7. Power Extraction: We utilize our powerful equipment to extract dirt and water from your carpets and upholstery, ensuring a rapid drying process.
Overview of Reviews
The reviews of Excel carpet cleaning services are a mixed bag, with some customers extremely satisfied with the service and others disappointed.
Customer Service and Pricing
Some customers praised Enrique's promptness, fairness, and excellent job in cleaning their carpets. However, others had negative experiences with his pricing, claiming he was expensive and would quote one price initially, only to increase it later.
Quality of Service
Many customers were thrilled with the quality of service, stating that their carpets looked new again after Enrique's cleaning. A few customers had issues with stains and pet urine, but most were impressed with the results.
Professionalism and Reliability
Some customers praised Enrique's professionalism and reliability, stating that he was honest and determined to exceed expectations. However, others had negative experiences with his attitude and cleanliness.
Negatives
A few customers had negative experiences with Enrique, citing issues with pricing, attitude, and cleanliness. One customer claimed that he didn't put on the carpet protector as promised, and another stated that he wiped dirt onto their carpet.
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