Experience the Comfort and Savings with Airstar Services
At Airstar Services, we pride ourselves on being a trusted and reputable heating and cooling company in Dallas, TX. With over 30 years of experience in the industry, we have built a reputation for providing exceptional HVAC services that cater to the unique needs of our customers. Our team of factory-trained and certified technicians is dedicated to delivering top-notch solutions that ensure our customers enjoy a comfortable and peaceful living space.
Our Mission
Our mission is to provide our customers with the highest level of service, quality, and integrity. We strive to build long-lasting relationships with our customers by offering personalized solutions that meet their specific needs and budgets. We take pride in our work and are committed to providing exceptional customer service, ensuring that our customers are completely satisfied with our services.
Our Services
At Airstar Services, we offer a wide range of heating and cooling services designed to meet the unique needs of our customers. From routine maintenance checks to AC ductwork repair, we have you covered. Our services include:
- Heating and cooling system installation, repair, and maintenance
- Custom ductwork design and installation
- Comfort and energy analysis
- Air conditioning system repair and maintenance
- Heating system repair and maintenance
- Duct cleaning and sanitizing
- Thermostat installation and repair
Our Promises
At Airstar Services, we are committed to upholding the highest standards of integrity, competence, and objectivity. We promise to:
- Serve our customers with integrity, competence, and objectivity
- Treat our employees with respect and dignity
- Manage our earnings with transparency and fairness
- Conduct our business in a socially responsible manner
Why Choose Us
At Airstar Services, we believe in doing things the right way. That's why we abide by a Code of Ethics for all of our AC sales and service in Dallas, TX. Our customers and their satisfaction are important to us, which is part of the reason why we offer special deals and service packages. We are committed to providing exceptional customer service, and our team of experts is dedicated to ensuring that our customers are completely satisfied with our services.
Technician Quality and Professionalism
The majority of reviewers praised the professionalism and expertise of the technicians from Airstar Services. Many reviewers mentioned that the technicians were knowledgeable, friendly, and efficient in their work. For example, Cindy Jerabek praised Lance, stating that he was "professional and clearly knows his trade." Similarly, Mike Beard commended the technician who fixed his cooling issue, saying that he was "thorough, patient, and explained everything."
Customer Service and Communication
Several reviewers appreciated the excellent customer service they received from Airstar Services. Bill K. praised Crystal, the receptionist, and Roger, the owner, for being "communicative and accommodating." Tymmecia D. appreciated the prompt response and installation of a new AC unit, which was completed within a day.
Pricing and Value
Some reviewers expressed dissatisfaction with the pricing and value offered by Airstar Services. Megan Morrow felt that the company was "at least 3x as expensive as competitors." Abigail Rodriguez was unhappy with the sales pitch for a new filter and felt that the technician was trying to upsell her.
Issues with Scheduling and Follow-up
A few reviewers experienced issues with scheduling and follow-up. Shoshana Carr-Holiday had to wait three weeks for a part to be replaced, and the company initially showed a lack of urgency. However, the issue was eventually resolved, and the reviewer praised the technician who fixed the issue.
Negative Experiences
Some reviewers had negative experiences with Airstar Services. Rogelio Ramos accused technician KB of lying about returning to fix the issue and felt that the company did not take responsibility for the mistake. Ali Sheikh felt that the technician was trying to scam him by charging $119 to clean the unit before diagnosing the issue. Angel World was unhappy with the technician's work and felt that the issue was not properly resolved.
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