At Dwight Plumbing and Heating, our commitment to providing top-notch heating, ventilation, and air conditioning (HVAC) services has earned us a reputation as one of the most trusted and reliable companies in the Albany, Capital Region, and Upstate NY area. With over 40 years of combined experience in the mechanical trades, our owners, Norman Rowe and Harvey Dwight, have built a team of experts dedicated to delivering exceptional service to our clients.
Our History
Dwight Plumbing and Heating has been a privately owned and operated business for the past 17 years, serving the Capital District and surrounding counties. Our journey began with a simple yet powerful mission: to provide quality preventative maintenance, installation, and repair services to our clients. Over the years, we have expanded our services to cater to the unique needs of our clients, from residential homeowners to commercial businesses.
Our Services
Our team of experienced technicians and plumbers specializes in providing a wide range of services, including:
- Residential and commercial HVAC installation, repair, and maintenance
- Preventative maintenance programs tailored to our clients' specific needs
- Custom HVAC design and installation for new construction and retrofit projects
- Energy-efficient solutions, including Energy Star equipment and high-efficiency boilers and furnaces
- Indoor air quality improvement services
- Tankless water heater installation and repair
- Heat pump installation and repair
- Boiler installation and repair
- Radiant heat installation and repair
- 24-hour emergency service for urgent repairs
What Sets Us Apart
At Dwight Plumbing and Heating, we take pride in our commitment to exceptional customer service, quality workmanship, and attention to detail. Our team of experts is dedicated to providing personalized solutions that meet the unique needs of each client. We understand the importance of building long-term relationships, which is why we strive to deliver prompt, courteous, and professional service to every client.
Why Choose Us
By choosing Dwight Plumbing and Heating, you can rest assured that you're partnering with a team of professionals who are dedicated to providing top-quality service and support. Our commitment to customer satisfaction, combined with our extensive experience and expertise, makes us the perfect choice for all your HVAC and plumbing needs.
Customer Service and Communication
The reviews highlight inconsistencies in the company's communication and customer service. One customer, Julia, had a negative experience with the company's quoting and scheduling process, which took three weeks to get a quote and another two weeks to schedule the installation. On the other hand, Mike Keever, a former employee, mentioned that the company is recommendable, but his review was based on a short experience.
Work Quality and Pricing
The majority of the reviewers praised the company's work quality and pricing. D. Brearton, Lisa Molloy, Andy W., Michael McManus, and Jim Savitt all mentioned that the company provided excellent service, arrived on time, and offered reasonable prices. They appreciated the company's professionalism, cleanliness, and honesty.
Reliability and Trustworthiness
Some reviewers mentioned that the company is reliable and trustworthy. Michael McManus, in particular, mentioned that the company doesn't try to sell unnecessary parts and does the job right the first time. Jim Savitt also mentioned that the company is reliable and explains their work process.
Negative Experiences
Two reviewers, Julia and Bill Jenkins, had negative experiences with the company. Julia was unhappy with the company's scheduling and installation process, while Bill Jenkins was disappointed when the company told him they were not accepting new customers and couldn't recommend another plumber.
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