Building Relationships, One Project at a Time
At DB Orlando Collision, our mission is to provide exceptional customer service while ensuring that our customers' vehicles are returned to them in a safe and proper condition. We take pride in our team's dedication to adhering to manufacturer protocols for collision repair, guaranteeing that our customers receive a repair that meets the highest standards.
Our Story
DB Orlando Collision has been serving the Orlando community for years, earning a reputation for excellence in collision repair. Our team is composed of experienced technicians who undergo ongoing training to ensure that they stay up-to-date with the latest techniques and technologies. We understand the importance of transparency and work closely with our customers to ensure that they are informed throughout the repair process.
Our Services
At DB Orlando Collision, we offer a wide range of services designed to meet the needs of our customers. Our services include:
- 3D Graphic Measurement Safety System Calibration
- Manufacturer-Certified Repairs
- Automotive Painting Service
- Lifetime Paint & Repair Warranty
We understand that dealing with insurance companies can be frustrating and overwhelming. That's why we offer to work on behalf of our customers, ensuring that their vehicles are repaired according to OEM recommended procedures. Our team has built relationships with many of the top insurance companies, including Geico, USAA, Progressive, State Farm, and more.
What Sets Us Apart
At DB Orlando Collision, we are committed to providing exceptional customer service and ensuring that our customers receive a safe and proper repair. We understand the importance of transparency and communication, which is why we offer to work on behalf of our customers with their insurance companies. Our team is dedicated to staying up-to-date with the latest technologies and techniques, ensuring that our customers receive a repair that meets the highest standards.
What Our Customers Say
Don't just take our word for it - our customers rave about the exceptional service and quality of work they receive from DB Orlando Collision. Here are a few testimonials:
- ".the cleanliness, organization, and equipment at db Orlando Collision are impressive. I work in a different collision center, a competitor if you will. I can tell you that I'd have my car repaired here without any hesitation." - Night Hawk
- "They did a beautiful job with my Lexus! They handled not only the insurance claim for me but assisted me in getting a rental car, the whole 9 yards. Thanks Drew and team for your professionalism and clean work! They even left a rose in the car for me! Nice touch guys!" - Becki Douglas
Get in Touch
If you're looking for a collision center that you can trust, look no further than DB Orlando Collision. Contact us today to schedule an appointment or learn more about our services.
Overall Experience
The majority of reviewers had a positive experience at DB Orlando Collision. They praised the staff for their excellent customer service, attention to detail, and commitment to transparency. Many reviewers appreciated the shop's ability to clearly communicate the repair process and ensure that they understood every detail.
Positive Aspects
Reviewers praised the shop's customer service, citing friendly and approachable staff members such as Joanie, John, Emma, Ryan, Drew, and Joe. They appreciated the shop's professionalism, attention to detail, and commitment to quality.
Negative Aspects
One reviewer had a negative experience with the shop. Candice Ortiz rated the shop 1 star and described her experience as "the worst ever." She claimed that her car was not repaired correctly, she did not receive a loaner car, and she was treated poorly by the shop. She also felt that the shop did not know how to repair Acuras properly.
Specific Issues
Candice complained that her car was not fixed correctly, specifically citing issues with her lane assist and fog lights. She also felt that the shop did not change her lights to the correct color and that some of the employees may be colorblind. Additionally, she was upset that she did not receive a lifetime guarantee on her body work, as promised by her insurance company.
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