Experience and Knowledge: Providing HVAC Solutions for Over 50 Years
At Stoermer-Anderson, Inc. (SAI), we pride ourselves on being a leading manufacturers' representative and service provider in the HVAC industry. With over 50 years of experience, we have built a reputation for providing innovative solutions that maximize energy efficiency and reliability. Our diversified market approach allows us to serve the commercial HVAC, industrial, institutional, and power generation markets.
Our History
Founded on a commitment to excellence, SAI has grown into a esteemed organization with a strong presence in the industry. Our journey has been shaped by our dedication to providing top-notch products, services, and support to our customers. Over the years, we have expanded our portfolio to include a wide range of HVAC equipment, parts, and services, ensuring that our customers receive comprehensive solutions tailored to their specific needs.
Our Services
We offer a comprehensive range of services, including factory-authorized service, rentals, and parts supply. Our team of experienced professionals is dedicated to providing prompt and efficient support to minimize downtime and ensure seamless operations. Whether you require routine maintenance, repair, or replacement of equipment, we have got you covered.
Manufacturers' Representative
As a manufacturers' representative, we partner with over 30 industry-leading manufacturers to offer an extensive line of energy-efficient commercial HVAC equipment. Our product mix allows us to provide customized solutions that cater to the unique needs of our clients. From air handling units to boilers, chillers, and cooling towers, we represent a diverse range of products that meet the highest standards of quality and performance.
Parts and Rentals
We maintain an inventory of replacement parts and equipment for all the manufacturers we represent, ensuring quick access to the components you need. Our rental solutions provide temporary equipment solutions for planned outages or emergency situations, giving you the flexibility to respond to unexpected challenges.
Education and Training
At SAI, we believe in empowering our customers with knowledge and skills. We offer training opportunities, webinars, and lunch-and-learn sessions to help you stay updated on the latest trends, technologies, and best practices in the HVAC industry.
Recent News and Announcements
Stay informed about the latest developments at SAI, including new product offerings, company news, and industry events. From equipment roadshows to training seminars, we keep you updated on the latest happenings in the HVAC world.
Poor Customer Service Experience
Unresponsive and Unprofessional
The reviewer, Mojo Jo Jo, had a disappointing experience with the company. They called for a quote a week and a half ago but didn't receive a response until they called back. When they finally got through, they were treated poorly by the receptionist, who seemed confused about their request for boiler service rather than parts. The situation only got worse when they dealt with Casy, who was too busy to assist them.
Disappointment and Frustration
The reviewer expresses their frustration and disappointment with the company's lack of professionalism and poor customer service. They ultimately decided not to proceed with the company, citing the horrible treatment they received.
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