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Our Story
At Hulme Insurance, we're proud to be a locally owned and operated insurance agency serving the great state of Idaho. With over 40 years of experience, we've built a reputation for delivering exceptional service, competitive rates, and comprehensive coverage options. As an independent agency, we're not tied to any one insurance carrier, which means we can research rates and coverage options from multiple top insurance companies to find the best policies for our clients.
Our Philosophy
At Hulme Insurance, we believe in transparency, honesty, and personalized service. We take the time to understand our clients' unique needs and tailor our services accordingly. Our expert team is dedicated to providing quick, efficient, and effective solutions to your insurance needs. Whether you're looking for auto, home, life, business, or health insurance, we're here to guide you through the process with ease and accuracy.
Our Expertise
Our team of licensed agents is comprised of industry professionals with years of experience in the insurance industry. With a deep understanding of insurance products and services, we're equipped to provide expert advice on a wide range of insurance products, including:
- Auto insurance: From classic cars to ATV's, we've got you covered.
- Home insurance: Protect your most valuable asset from damages, theft, or other unexpected events.
- Business insurance: Cover your business with a comprehensive policy designed to safeguard your livelihood.
- Health insurance: Find the right plan for you, your family, or your employees.
- Life insurance: Protect your loved ones with a policy that's tailored to your needs and budget.
Our Differences
As an independent insurance agency, we're free to offer a wide range of insurance products and services from multiple top carriers. This means you can choose the coverage that best fits your needs, rather than being limited to a specific carrier's offerings. Our goal is to provide you with the best combination of price, coverage, and service possible.
Get in Touch
At Hulme Insurance, we're committed to providing outstanding service and expert guidance. Whether you're looking for a quote, have questions about a policy, or simply want to learn more about your insurance options, our team is here to help. Contact us today to get started!
Hours of Operation
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Positive Experiences
Hulme Insurance has received numerous positive reviews from satisfied customers. Many have praised the agency's helpful and courteous staff, particularly Tom Hulme, who is described as caring, thorough, and professional. Customers have appreciated his ability to assess their insurance needs and find the best possible price by representing multiple companies.
Criticism and Concerns
However, not all reviews have been positive. Some customers have reported negative experiences, citing rude and unprofessional behavior from agency staff. One reviewer mentioned being talked down to on the phone and having their words cut off, while another reviewer described an agent as "rude and unprofessional." These customers expressed frustration and disappointment with their interactions with the agency.
Specific Incidents
One reviewer, Tristan Vanslyke, had a particularly negative experience. He claimed that an agent was dismissive and rude, even going so far as to make a biased comment about his geographic location. Another reviewer, Douglas Kortyna, had a similar experience, reporting that an agent was condescending and unprofessional.
Rebuttals and Clarifications
Tom Hulme, the agency owner, responded to one of the negative reviews, explaining that the reviewer had not provided complete information and had been asked to work with another agency. He claimed that the agency had "nicely fired" the client due to their lack of cooperation.
Overall Assessment
While there have been some positive reviews of Hulme Insurance, the agency has received criticism for its customer service. The incidents reported by customers suggest a lack of professionalism and empathy on the part of some agency staff. It is essential for customers to be aware of these issues and approach interactions with the agency with caution.
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