Fighting for Justice and Fair Compensation
A Family Legacy of Comfort and Efficiency
Since 1964, Tri City Fuel & Heating Co., Inc. has been proudly serving West Columbia and surrounding areas with comprehensive heating, cooling, and indoor air quality solutions. As a Lennox Premier Dealer, we offer the latest in energy-efficient equipment and expert installation, repair, and maintenance services.
Dedicated Experts at Your Service
Our team of certified technicians are highly skilled and experienced in all aspects of HVAC. We pride ourselves on providing personalized attention, honest communication, and exceptional customer service. We will listen to your concerns, diagnose the problem quickly, and deliver efficient solutions that meet your needs.
Comprehensive Services
We offer a comprehensive range of services, including:
- Heating: Furnace repair, installation, and maintenance, heat pump services, and boiler repairs.
- Cooling: Air conditioner repair, installation, and maintenance, including duct cleaning.
- Indoor Air Quality: Air filtration solutions, humidifier and dehumidifier services, and air quality analysis.
- Financing Options: Flexible financing plans are available to fit your budget and comfort needs.
Unwavering Commitment to Customer Satisfaction
At Tri City Fuel & Heating Co., Inc., customer satisfaction is our top priority. We are committed to:
- Providing accurate diagnoses and upfront estimates.
- Using high-quality parts and equipment.
- Completing jobs on time and within budget.
- Offering helpful guidance and preventative measures to ensure long-term comfort and efficiency.
Experience the Tri City Difference
More than just delivering exceptional HVAC services, we aim to create lasting relationships with our customers. We take pride in offering:
- Personalized attention to your unique needs.
- Warm and friendly staff that treats you like family.
- Transparency and clear communication every step of the way.
Unsatisfactory Installation and Repair Services
Several reviewers shared their poor experiences with Tri-City Fuel & Heating Co Inc. One customer, Teri Merritt, reported a technician who wasted time and left without fixing the issue. Another customer, Marquette Bristow, was left with an uninstalled service and felt the company was unresponsive. Alice Fox, on the other hand, had a poor experience with the company's customer service, describing it as rude and condescending.
Overpriced Services
Some reviewers were unhappy with the prices they were charged for services. Teri Merritt was charged $159 per pound of refrigerant, which she felt was excessively high. Another customer, Shirley Alvarez, was told she needed a new air conditioning unit but was later told it was not necessary.
Positive Reviews
On the other hand, some reviewers had positive experiences with the company. Merrell Johnson praised the company's customer support and installation services. Jen Thompson appreciated the company's prompt delivery of space heaters when her heat went out. Gina Schoenborn Ginalou and Christine Malkin both had pleasant experiences with the company's customer service and installation processes.
Unmet Expectations
Author Art Gallagher was happy with the company's response to a loud noise issue with his new HVAC unit. However, Author Bruce Amick was unhappy with the tech's unprofessional behavior and high quotes for repairs. Anne Lynch described her interactions with the company as the "rudest and unprofessional people" she has ever dealt with.
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