At D & L Insurance Agency, we pride ourselves on being the premier insurance agency in Fredericksburg, Virginia, serving the surrounding areas of Spotsylvania, Stafford, King George, Orange, Richmond, and all of Northern Virginia. With over 30 years of combined experience in the insurance industry, our team of professionals is dedicated to providing personalized service and tailored insurance solutions to individuals, families, and businesses.
Our Story
As an independent insurance agency, we have established relationships with numerous leading insurance companies, including Progressive, Alfa, National General, Dairyland, Permanent General, Assurance America, Travelers, Royal Oaks, Underwriters, and many more. This allows us to offer a wide range of insurance products and services, including Auto Insurance, Homeowners Insurance, Life Insurance, Health Insurance, Business Insurance, Bonds, Flood Insurance, Motorcycle Insurance, Renters Insurance, and RV & Boat Insurance.
Our Mission
At D & L Insurance Agency, our mission is to provide exceptional customer service, expert guidance, and customized insurance solutions to meet the unique needs of our clients. We believe in taking a personalized approach to insurance, taking the time to understand each client's specific requirements and providing tailored recommendations to ensure they are properly protected.
What Sets Us Apart
What sets us apart from other insurance agencies is our commitment to our clients. We believe in building long-term relationships, and our team is dedicated to providing exceptional service, answering questions, and addressing concerns in a timely and professional manner. We also offer bilingual services to cater to our diverse client base.
Why Choose Us
At D & L Insurance Agency, we offer a range of benefits, including:
- Competitive pricing and discounts
- Personalized service and expert guidance
- Access to multiple insurance companies and products
- Customized insurance solutions to meet your unique needs
- Bilingual services
We invite you to experience the D & L Insurance Agency difference for yourself. Contact us today to learn more about our insurance services and to request a quote.
Unreliable Customer Service
Several reviewers expressed frustration with the insurance agency's customer service. They reported difficulty getting in touch with agents, being put on hold for extended periods, and not receiving return calls despite promises to do so.
SR22 Endorsement Issues
One reviewer had a negative experience with the agency's handling of SR22 endorsements. Despite the mandate expiring, the agency refused to remove the endorsement without proof from the DMV, which is not provided to clients.
Lack of Communication
Multiple reviewers complained about the agency's lack of response to emails and phone calls. They described the agency as "ghost/horror" and stated that they wouldn't trust such a company.
Positive Experience
One reviewer had a positive experience with the agency, praising the agents for being "super nice" and helping them find insurance at a lower price by comparing quotes from multiple companies. They reported saving a significant amount of money on their premiums.
Comparing to Past Experience
One reviewer, who was a long-time customer, reported that the agency's customer service had deteriorated over time. They compared the current agency unfavorably to their past experience with Glenda, a former employee who provided excellent service.
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