Five Star Service. Every Time!
Welcome! Thank you for your interest in Ellison's Towing & Transport, Inc. For nearly a century, the Ellison family has been serving the automotive needs of the mid-peninsula community. In 1929, Ellison's opened the first body shop in downtown Palo Alto. Today, we're an award-winning, stand-alone towing company with a fleet of 28 towing, recovery and service vehicles that are meticulously maintained for safety and reliability.
We provide 24-Hour Roadside assistance to AAA members and non-members, Mobile Battery Service and 24-Hour Private Property towing (within 10 miles of our office) in Palo Alto, Stanford, Los Altos, Mountain View, Menlo Park, Portola Valley, Sunnyvale, Redwood City, Santa Clara, San Jose, San Francisco, San Carlos, San Mateo and beyond. And our enthusiastic, experienced, and dedicated staff are always ready to provide quick, courteous, and quality service to you, our valued customers. We look forward to serving you.
Our Services
At Ellison's Towing & Transport, Inc., we offer a range of services designed to meet the diverse needs of our customers. Our 24-Hour Roadside Assistance service is available to AAA members and non-members alike, providing prompt and reliable help when you need it most. Our Mobile Battery Service ensures that you're back on the road quickly, with our experienced technicians equipped to handle even the most complex battery-related issues. Additionally, our 24-Hour Private Property towing service is available within 10 miles of our office, providing a convenient and hassle-free solution for private property owners.
Meet Our Team
Our team of experienced and dedicated professionals is committed to providing exceptional service to our customers. With years of experience in the towing and transport industry, our team members are trained to handle even the most complex situations with ease and proficiency. From our Operations Supervisors to our Wheel-Lift Tow Operators, every member of our team is dedicated to providing quick, courteous, and quality service to our valued customers.
Achievements and Recognition
At Ellison's Towing & Transport, Inc., we're proud of our achievements and recognition in the industry. We've been rated #1 out of 16,000 AAA Contract Stations in the United States and Canada, and our team members have received numerous accolades for their exceptional service and dedication.
Excellent Customer Service and Timely Responses
Many reviewers praised the excellent customer service and timely responses from Ellison's Towing. Reviewers appreciated the professionalism and expertise of the drivers, including Carlos, David, Alex, Jesus, Patrick, Hugo, Juan, Curtis, Casey, and Miguel. They were commended for their efficient and careful handling of vehicles, as well as their ability to diagnose and resolve issues quickly.
Praise for Individual Drivers
Several reviewers specifically praised individual drivers for their exceptional service. For example, David Liera was praised for his expertise in handling a hybrid car's dead 12-volt battery. Patrick S. was commended for his knowledge and care in resolving a hybrid vehicle's battery issues. Juan O. was praised for his exceptional service in towing a broken car from the South Bay to Oakland.
AAA Referrals and Prompt Service
Many reviewers mentioned that they were referred to Ellison's Towing through AAA, and were impressed with the prompt service they received. Reviewers appreciated the quick response times and efficient service provided by Ellison's Towing.
Negatives: Poor Communication and Unprofessional Behavior
A few reviewers expressed dissatisfaction with their experiences, citing poor communication and unprofessional behavior from some drivers. One reviewer, Donell Carter, complained about being charged for extra time and feeling finessed out of $100. Another reviewer, Shavon McGraw, had a negative experience with a driver who refused to disconnect the tow cables from her vehicle and made false claims to AAA.
Be the first to review Ellison's Towing.
Write a Review
