Compass Insurance Agency is a trusted partner in insurance solutions across Grand Rapids, Michigan. Since our inception, we have committed to providing personalized insurance plans that meet the unique needs of individuals, families, and businesses in the community. With a team of experienced agents and a passion for financial security, we guide our clients through the complexities of insurance, ensuring they have the right coverage at affordable rates.
Our Expertise and Services
Our diverse team of professionals offers a comprehensive range of insurance services across multiple lines of coverage, including:
Personal Insurance
- Auto insurance
- Homeowners/Condo insurance
- Motorcycle insurance
- Boat insurance
- ATV insurance
Business Insurance
- General liability insurance
- Commercial auto insurance
- Workers' compensation insurance
- Business owner's policy (BOP)
- Umbrella insurance
Health Insurance
- Individual and family health insurance
- Group health insurance
- Term life insurance
- Whole life insurance
Dedicated to Customer Service
At Compass Insurance Agency, we pride ourselves on providing exceptional customer service. We believe in building strong relationships with our clients and ensuring they feel valued. Our agents take the time to understand your unique needs, explain coverage options in clear terms, and guide you through the claims process.
Why Choose Compass Insurance Agency?
- Personalized Coverage: We treat each client as an individual and tailor our insurance plans to their unique needs and goals.
- Competitive Rates: We compare quotes from top-rated insurance providers to find you the best coverage at the best price.
- Exceptional Service: Our team of experienced agents is dedicated to providing personalized and responsive customer service.
- Local Expertise: As a local agency, we have a deep understanding of the specific risks and insurance needs of businesses and individuals in the Grand Rapids area.
Overall Experience
The reviews for Compass Insurance Agency are overwhelmingly positive, with all ratings being 5 stars. The majority of reviewers praise their insurance agents, including John Morehouse, Vaughn Stevens, and Collin Telman, for their excellent communication, professionalism, and ability to find them better insurance rates.
Coverage and Pricing
Many reviewers mention that their agents were able to find them lower rates than they were previously paying. One reviewer saved over $600 per month on their rates, while another saved $200 monthly. Several reviewers express gratitude for their agents' ability to break down complex insurance information, making it easy for them to make an informed decision.
Customer Service
Reviewers praise the responsiveness and professionalism of the agency's agents, stating that they were patient, friendly, and knowledgeable. Several reviewers mention that their agents followed up with them to ensure they were satisfied with their coverage and rates.
Claims and Customer Support
One reviewer's experience with Compass's claims process was negative, as they were denied a claim for some repair costs. However, this is an isolated incident and does not reflect the overall tone of the reviews.
Conclusion
Overall, the reviewers are extremely satisfied with their experiences with Compass Insurance Agency, praising their agents' expertise, responsiveness, and ability to find them better rates.
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