Here at Brentwood Suites, we're dedicated to providing our guests with a comfortable and relaxing stay in the heart of Newport News, Virginia. Our motel is conveniently located near the Virginia Living Museum, making us the perfect choice for travelers looking to explore the area's natural beauty and rich history.
Our Services
We offer a range of amenities to ensure our guests have a pleasant and enjoyable stay. From the moment you arrive, you'll feel at home in our cozy rooms, each equipped with a kitchenette, flat-screen TV with cable channels, and a private bathroom. Take advantage of our free Wi-Fi and 24-hour front desk service, and enjoy the beautiful surroundings of our garden area.
Local Attractions
Our motel is surrounded by a variety of local attractions, including the Virginia Air and Space Center, Colonial National Historical Park, and Busch Gardens Williamsburg. Take a stroll along the nearby riverfront, visit the USS Monitor Center, or explore the historic downtown area of Newport News. Whatever your interests, we're the perfect base for your next adventure.
Our Commitment
At Brentwood Suites, we're committed to providing exceptional customer service, comfortable accommodations, and unparalleled value. Our friendly staff is always on hand to help with any questions or requests, and we strive to make every guest feel welcome and valued.
Overview of Reviews
The reviews of this hotel are generally negative, with many guests expressing dissatisfaction with the cleanliness, maintenance, and customer service.
Cleanliness and Maintenance Issues
Many reviewers mentioned cleanliness issues, such as filthy rooms, dirty towels, and mold in the tub. Some guests reported seeing bugs and cockroaches in their rooms. Maintenance issues were also prevalent, including broken lights, clogged toilets, and holes in the walls.
Customer Service Issues
Several reviewers reported poor customer service, including unfriendly staff, attitude problems, and a lack of assistance with issues. Some guests reported being refused help or told to come back at a later time.
Positive Comments
Some reviewers did mention positive aspects, such as comfortable beds, nice rooms, and friendly staff. A few guests praised the location and value for the price.
Room Conditions
Many reviewers reported issues with the rooms, including smoke smells, dirty linens, and broken furniture. Some guests mentioned that the rooms did not match the online pictures and were not as expected.
Staff Issues
Some reviewers had issues with specific staff members, including reports of attitude problems and unfriendliness. However, some staff members were praised for their helpfulness and friendliness.
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