Service with Reverence and Dignity
At Pollard Funeral Home, Inc., we understand the importance of providing compassionate and dignified funeral services to families in their time of need. Our commitment to excellence has earned us a reputation as one of the most trusted funeral homes in Oklahoma City.
Our Story
Established in 1978, our funeral home has been family-owned and operated for over 43 years. Our CEO, Charles L. Pollard II, has dedicated his life to providing exceptional service to families in Oklahoma City and surrounding areas. With a strong commitment to excellence, we have expanded our services to include pre-planning, grief resources, and funeral planning.
Our Services
We offer a wide range of services to cater to the unique needs of each family we serve. Our services include:
- Funeral planning and coordination
- Grief resources and counseling
- Pre-planning and pre-funding options
- Veterans' benefits and Social Security benefits assistance
- Live streaming services for families who cannot attend funeral services in person
- A wide selection of funeral merchandise, including caskets, urns, and monuments
Our Staff
Our team of dedicated professionals is committed to providing compassionate and personalized service to each family we serve. From our licensed funeral directors to our support staff, every member of our team is dedicated to ensuring that every family receives the highest level of care and dignity.
Our Locations
We have two convenient locations in Oklahoma City, allowing us to serve families throughout the metropolitan area. Our locations are:
- Pollard Funeral Home - Oklahoma City, 2626 N Post Road, Oklahoma City, OK 73141
Our Mission
Our mission is to provide exceptional service with reverence and dignity to every family we serve. We believe in giving families peace of mind, knowing that their loved one is being cared for with the utmost respect and compassion.
Overall Review Summary
Positive Experiences
- Multiple reviewers praised the funeral home's staff for being caring, professional, and dignified during difficult times.
- Some reviewers mentioned that the staff went above and beyond to ensure that the funeral services were handled with care and attention to detail.
- The funeral home was commended for their ability to handle complex and emotional situations with sensitivity and compassion.
Negative Experiences
- Several reviewers expressed disappointment and frustration with the funeral home's services, citing unprofessional behavior, lack of empathy, and poor communication.
- Some reviewers reported experiencing rude treatment from the owner and staff, including being cursed at and threatened.
- One reviewer mentioned that the funeral home blocked a city street for 45 minutes, causing inconvenience to others.
Specific Issues
- Unprofessional Behavior: Some reviewers mentioned that the owner and staff were rude, unprofessional, and showed a lack of empathy towards the bereaved.
- Poor Communication: One reviewer mentioned that the funeral home failed to inform them of important details, such as the absence of a dug grave and the lack of a cement vault.
- Inconvenience Caused: One reviewer reported that the funeral home blocked a city street for 45 minutes, causing inconvenience to others.
Praises for Specific Staff Members
- Andrea: One reviewer praised Andrea for creating a beautiful program for their mother's funeral service.
- Reggie: One reviewer mentioned that Reggie provided exceptional service during their experience with the funeral home.
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