Sanderson Auto Repair is a locally owned and operated full-service preventive maintenance and automotive repair facility. With over 35 years of experience, we have built a reputation for quality service and repair of all makes and models of domestic and import vehicles. Our team of experts is committed to providing exceptional customer service and ensuring effective communication and digital accessibility to all users.
Our Team
We are proud to have two esteemed owners who are passionate about their work. Mark Sanderson, our founder, started Sanderson Auto Repair in 1985 and has been in the automotive service and repair industry since 1978. He earned his A.S.E. Master Certification in 1982 and takes great pride in assisting customers with their vehicle maintenance and snowplow needs. Mark's vision is to provide a high-level customer service and repair experience, and he is committed to ensuring that each customer leaves his shop feeling satisfied and confident in their vehicle.
Aaron Bjorklund, our other owner, joined the team in 2017. With over 25 years of experience in the automotive industry, Aaron brings a wealth of knowledge and expertise to the table. He has earned numerous certifications, including A.S.E. Certification in 23 areas, and is dedicated to guiding Sanderson Auto Repair with his passion for innovation and customer satisfaction.
Eco-Friendly Practices
As an eco-friendly business, we are committed to reducing our impact on the environment. We continually employ environmentally-conscious policies and procedures to minimize our carbon footprint. We believe that by working together, we can all contribute positively to our environment and communities.
Our Promise
Our promise is to provide exceptional customer service, ensuring that your vehicle is maintained and repaired to the highest standards. We will:
- Perform inspections every time on every vehicle
- Never proceed with any maintenance or repair work without customer authorization
- Never present an invoice that was larger than the most current estimate
- Advise customers of all manufacturer recommended services
- Provide new vehicle warranty inspections and online search manufacturer's recalls
- Provide highly skilled diagnostic technicians to accurately solve the toughest problems
- Source and provide parts considering Quality, Price, and Availability
- Offer competitive warranty options
Customer Reminder Program
To ensure that you stay on top of your vehicle's maintenance needs, we offer a customized Customer Reminder Program. Simply call us to review the items that may be needed for your vehicle. Our reminders are tailored specifically to you and your vehicle, ensuring that you receive timely notifications for:
- Oil Change Reminders
- Tire Pressure Checks
- Brake Pad Replacement
- Scheduled Maintenance Reminders
We take pride in our commitment to providing the best customer service experience every day. Our team of experts is dedicated to handling any challenge that comes their way.
Contact Us
We invite you to experience the difference at Sanderson Auto Repair. Whether you're in need of routine maintenance, repair, or snowplow services, we are here to assist you. Our team is dedicated to providing exceptional service and ensuring that you leave our shop feeling satisfied and confident in your vehicle.
Exceptional Service and Repair
Diane Buschow and Anastasiia Rychagova both gave 5-star reviews, praising Sanderson's exceptional service and repair. They highlighted the company's willingness to go above and beyond to resolve issues, even providing transportation and accommodations for customers. Diane's review described the company's repair of her RV's sink and slide, while Anastasiia's review praised the company's quick and thorough diagnosis and repair of her vehicle's antifreeze issue.
Poor Customer Service and Overcharging
Maddison Colstrup gave a 1-star review, complaining about being overcharged $2700 for spark plugs and a system check. Amanda Jorgensen and Sophie Cross also gave 5-star reviews, but their comments were more general, praising the company's friendly and helpful staff.
Additional Customer Complaints
Brandi Von Rump gave a 1-star review, detailing multiple negative experiences with the company, including rude customer service, poor workmanship, and being charged extra for unnecessary repairs.
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