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At Rescue Tow Truck, we are proud to be the go-to towing and roadside assistance service provider in Charlotte, NC. Our company was founded in the early 2000s with a single tow truck, and over the years, we have expanded our fleet to five trucks, servicing the towing needs of Charlotte and its surrounding areas.
Our team of experienced drivers and technicians are dedicated to providing excellent customer service, ensuring that our clients receive prompt and reliable assistance whenever they need it. We understand that vehicle breakdowns can be frustrating and stressful, which is why we strive to provide a hassle-free experience, minimizing downtime and getting our clients back on the road as quickly as possible.
Our Services
We offer a comprehensive range of towing and roadside assistance services, including accident recovery and clean-up, emergency lock-out service, tire change and on-site repair, battery jump and boost, and flatbed and wheel-lift services. Our team is equipped to handle a wide range of situations, from simple jump-starts to complex recoveries.
We also understand that our clients may have existing roadside assistance plans with organizations such as AAA, AARP, Allstate, or Geico. If you're a member of one of these plans, we can work with you to provide immediate service, often at a lower price than the non-member rate.
Our Commitment
At Rescue Tow Truck, we are committed to providing our clients with exceptional service, prompt response times, and affordable rates. We pride ourselves on our integrity, professionalism, and expertise, and we strive to build long-term relationships with our clients based on trust, reliability, and customer satisfaction.
Whether you're a local resident or just visiting the Charlotte area, we are here to help. Our 24/7 towing and roadside assistance services are designed to get you back on the road quickly and safely, so you can get on with your day.
Overview
The reviews for Rescue Tow are a mix of positive and negative experiences. While some customers had excellent experiences with the company, others had poor experiences with long wait times, rude drivers, and miscommunication.
Positive Experiences
Many customers praised the company's quick response times, professional drivers, and excellent customer service. Drivers were often described as knowledgeable, kind, and courteous. Some customers reported being stranded on the side of the road, but were quickly attended to by Rescue Tow's drivers.
Negative Experiences
On the other hand, some customers had poor experiences with long wait times, rude drivers, and miscommunication. One customer reported being yelled at by a driver, while another had their car towed to the wrong location. Some customers also reported poor communication and lack of empathy from the company's dispatchers.
Common Themes
Some common themes among the reviews include:
- Quick Response Times: Many customers praised Rescue Tow's quick response times, often arriving within 30-40 minutes.
- Professional Drivers: Many customers reported having excellent experiences with Rescue Tow's drivers, who were often described as knowledgeable, kind, and courteous.
- Communication Issues: Some customers reported poor communication and miscommunication with the company's dispatchers, leading to frustration and delays.
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