Transform Your Home with Our Expert Cleaning Services
At Mass Carpet Cleanup, we are the leading cleaning service company in the carpet, upholstery, and rug cleaning industry in Eastern Massachusetts. We take pride in our reputation for providing high-quality services that exceed our customers' expectations. Our team of experts strives to provide professional services that go above and beyond our competitors, ensuring our customers are completely satisfied with our workmanship.
Our Mission
Our mission is to provide exceptional carpet cleaning, upholstery cleaning, and rug cleaning services that meet the highest standards of quality, efficiency, and customer satisfaction. We aim to build long-term relationships with our customers by providing reliable, trustworthy, and affordable services that cater to their unique cleaning needs.
Our Services
We offer a wide range of services designed to meet the diverse cleaning needs of our customers. Our services include carpet cleaning, upholstery cleaning, rug cleaning, pet accident cleaning, steam cleaning, carpet stain removal, same-day service, Oriental rug cleaning, area rug cleaning, water damage cleaning, sewage cleaning, flood and storm damage services, and additional services such as spring carpet cleaning, upholstery cleaning, hardware floor cleaning, tile and grout cleaning, furniture cleaning, mattress cleaning, leather furniture cleaning, area rug cleaning, blood stain removal, human sanitation decontamination service, wet and dry carpet cleaning, chair cleaning, leather upholstery cleaning, sofa cleaning, curtain cleaning, and leather couch cleaning.
What Sets Us Apart
What sets us apart from our competitors is our commitment to excellence, our state-of-the-art equipment, and our eco-friendly cleaning products that are certified green and safe for pets and babies. We also offer competitive pricing, quick service, and a satisfaction guarantee on all our services.
Why Choose Us
Choosing Mass Carpet Cleanup means choosing a reliable, trustworthy, and efficient cleaning company that prioritizes customer satisfaction above all else. Our team of experts is dedicated to providing exceptional services that meet the highest standards of quality, ensuring our customers receive the best possible cleaning results.
Mixed Reviews of Mass Carpet Cleanup Services
Positive Experiences
Some customers have reported positive experiences with Mass Carpet Cleanup, citing professional technicians, fast service, and good value for the price. A few reviewers praised the company's ability to remove stubborn stains and leave carpets looking like new.
Negative Experiences
However, many customers have expressed disappointment and frustration with the company's services. Common complaints include:
- Price discrepancies: Customers were often quoted one price over the phone, only to be charged a higher price when the technician arrived.
- Poor service quality: Many reviewers reported that their carpets were not thoroughly cleaned, with some even stating that they looked the same or worse after the service.
- Lack of professionalism: Some technicians were accused of being unprofessional, lazy, or dishonest.
- Upselling: Customers felt pressured to purchase additional services or products, which they felt were unnecessary.
- Misleading advertising: Some reviewers believed that the company's advertising was misleading, promising more than they could deliver.
Neutral Experiences
A few customers reported neutral experiences, citing that the service was average or that they were not impressed but did not have any major issues.
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