Our Commitment to Excellence
Specialized Towing and Transportation, Inc. has been a trusted name in the repossession and towing industry for over 23 years. Founded in 1995, our family-owned company has built its reputation on professionalism, efficiency, and unwavering customer service. We are committed to delivering the highest level of expertise and care to every client we serve.
Our Expertise
Our team of experienced professionals is highly trained and compliant with all state and federal regulations. We are skilled in all aspects of repossession and towing, including:
- Vehicle Repossession: Efficient and legal repossession of vehicles secured by loans.
- Private Property Towing: Safe and reliable towing of vehicles and other personal property.
- Flatbed Services: Secure transportation for disabled or inoperable vehicles.
- 24/7 Availability: Responsive service available around the clock.
Our Approach
We believe in a comprehensive approach to repossession and towing, focusing on:
- Professionalism: Our agents conduct themselves with courtesy and respect, upholding ethical standards in all interactions.
- Efficiency: State-of-the-art equipment and technology ensure swift and reliable service.
- Communication: We provide clear and concise updates throughout the process, keeping clients informed every step of the way.
Our Values
Our core values guide our operations:
- Integrity: We uphold honesty and transparency in all our dealings.
- Customer Focus: Client satisfaction is our top priority.
- Professionalism: We adhere to the highest ethical standards and industry regulations.
- Innovation: We embrace advancements in technology and methods to enhance our services.
Why Choose Specialized Towing and Transportation, Inc.?
With over two decades of experience, we are confident in our ability to handle all your repossession and towing needs. Our commitment to excellence, professionalism, and personalized service makes us the trusted partner you can rely on.
Poor Treatment of Customers
The reviews highlight a pattern of poor treatment of customers by the company, including rude and unprofessional behavior from employees and owners. The lack of background checks, drug and alcohol tests, and proper licensing of repo guys raises concerns about the safety and security of the company's operations.
Communication Issues
Communication is another major issue with the company. Customers have difficulty getting in contact with the office, and the phone system is not user-friendly. The lack of a straightforward option to speak with a staff member outside of office hours adds to the frustration.
Unethical Behavior
Some reviewers have reported unethical behavior by the company, including the manager in Jacksonville allegedly hitting a woman at the office. There is also a culture of drug use and lack of accountability among employees, which further erodes trust in the company.
No Improvement in Sight
Given the nature and frequency of the reviews, it appears that the company is not making any efforts to address these issues or improve the customer experience.
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