Insurance That Puts You First
Who we are
MMA Insurance Agency is a local, independent insurance agency serving individuals, families, and businesses throughout Ohio and beyond. We take a client-first approach to insurance, prioritizing your needs and offering personalized solutions tailored to your unique situation.
Our Mission
Our mission is to provide personalized insurance solutions that help clients protect their future and achieve their goals. We work with you to understand your unique risks and circumstances to identify the appropriate coverage options available. We believe in building strong relationships with our clients and providing exceptional customer service throughout the process.
What sets us apart
- Independent agency: We are not beholden to any specific insurance company. This allows us to offer a wider range of options from multiple carriers, ensuring you get the best coverage at competitive prices.
- Client-centered approach: We take the time to understand your needs, goals, and concerns. We work collaboratively with you to find solutions that align with your specific situation and budget.
- Local expertise: Our experienced agents are local residents of Ohio and understand the unique risks and concerns of our community. We are committed to providing personalized, local service that exceeds expectations.
Our Services
We offer a comprehensive range of insurance solutions across various categories, including:
Personal Insurance
- Home Insurance
- Auto Insurance
- Life Insurance
- Health Insurance
- Long-Term Care Insurance
Business Insurance
- Commercial Bonds
- Surety Bonds
- Probate Bonds
- Business Owners Insurance
Medicare Solutions
- Medicare Supplement Insurance
- Medicare Advantage Plans
- Medigap Coverage
Additional Services
- Employee Benefits Consulting
- Risk Management Assessment
- Insurance Education and Advocacy
Why choose MMA Insurance Agency?
By choosing MMA Insurance Agency, you get:
- Personalized attention and guidance
- A wide range of insurance options
- Competitive prices
- Responsive and efficient service
- Local expertise and support
Contact us today and let us help you navigate your insurance needs with confidence!
Summary
The reviews are centered around the negative experience of customers with Mark Matthews and MMA insurance. The common theme is that the agency provides poor customer service, fails to fulfill its obligations, and prioritizes saving money over the needs of its customers.
Insurance Company's Failures
The agency was accused of hiding important information, such as not including a detached garage in the coverage list, which led to the customer incurring significant costs for damage repairs. Additionally, the company failed to communicate effectively, as customers reported difficulty in getting in touch with representatives and long wait times for responses.
Inadequate Customer Service
The agency's customer service was described as poor, with customers claiming that representatives only contact them when there is a payment issue or when they are trying to sell them a new policy. In one instance, it took over two weeks to cancel an insurance policy, prompting the customer to contact the insurance company directly.
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