Your Upstate Experts - Where Excellence Meets Personalized Service
A Legacy of Customer Care and Expertise
Hendel's Air Conditioning has been a trusted name in Arizona for over 50 years, offering unparalleled expertise and personalized service in the field of heating and cooling. Founded on a foundation of exceptional customer service and technical proficiency, we are dedicated to meeting the diverse needs of residential and commercial clients across the community.
Solutions for Every Need
Our comprehensive services encompass the entire spectrum of air conditioning needs, including:
- Installation and repair: We install, repair, and maintain all major brands of air conditioners, heat pumps, and other heating and cooling systems.
- Energy efficiency upgrades: Our technicians conduct thorough assessments to identify opportunities for increasing your system's efficiency, leading to cost savings and improved comfort.
- Preventative maintenance: Regular maintenance plans offer peace of mind by proactively identifying potential issues and addressing them before they escalate into costly breakdowns.
- Comprehensive diagnostics: Our skilled technicians are equipped to diagnose and address a wide range of issues, ensuring your system operates smoothly and efficiently.
Quality Products and Professional Service
We prioritize your comfort and satisfaction. We offer a diverse selection of high-quality products from leading manufacturers across all major brands. Our technicians are highly trained and certified, ensuring that every installation, repair, or maintenance service is performed with meticulous attention to detail and precision.
Exceptional Customer Experience
At Hendel's, we understand the importance of responsive and personalized service. Our dedicated customer service representatives are always ready to answer your questions, address your concerns, and guide you through the process. We value clear communication and prompt response times, ensuring a seamless and stress-free experience.
Choose Hendel's for
- Unparalleled expertise and personalized service
- Comprehensive range of products and services
- Commitment to quality and efficiency
- Responsive and attentive customer care
- Proven track record of exceeding customer expectations
Mixed Reviews for Hendel's AC Services
Inconsistent Service and Quality
Some customers have been satisfied with their experience with Hendel's, while others have been disappointed. Yvonne J. gave them a 5-star review, praising their promptness, honesty, and professionalism. She was extremely satisfied with the work done by Mario and Abraham, who worked in extreme heat to replace her AC unit.
However, others have not had such positive experiences. Matthew S. and Russell H. both gave them 1-star reviews, citing rude and unprofessional treatment by their service technicians. Russell H. even accused them of being corrupt and trying to sell new units instead of fixing existing ones.
There have also been issues with their repair services. James C. gave them 2 stars, feeling that they overcharged him for a replacement capacitor. He was able to find the same part at a lower price at a local supplier.
Common Complaints
Some common complaints among the negative reviews include delayed or neglected repair services, unprofessional technicians, and overcharging for parts and labor. Customers have also reported difficulty getting help after hours or on weekends.
The One Exception
Author Jill S. did have a positive experience with their repair service, even after initially being unhappy with the waiting time. She praised Sam, one of their repairmen, for being articulate and helpful, and felt that he gave her good advice on how to prevent future issues.
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