Exceeding Customer Expectations for Over 100 Years
Welcome to Olson Plumbing & Heating Co., a family-owned business that has been building our reputation for over 100 years. Our company was founded in 1917 as a one-man plumbing shop and has since grown to become one of the largest residential and commercial plumbing, heating, and mechanical contracting companies along Colorado's Front Range.
Our Mission
At Olson Plumbing & Heating Co., we are guided by the same simple rules: do excellent work at a fair price, provide prompt service day or night, and stand behind every job. Exceeding our customers' expectations is what our company is all about. Throughout our history, we have set the standard for quality craftsmanship and expertise in an ever-changing technological world. Our foundation has always been to provide dependable and honest workmanship while maintaining the highest safety and quality standards.
Our Services
We offer a wide range of services to meet the needs of our residential and commercial clients. Our residential services include HVAC services, plumbing repairs and installations, water heater installations, and more. For our commercial clients, we provide pre-construction design, building information modeling, new construction, and underground utility construction, among other services.
Our Commitment to Quality
At Olson Plumbing & Heating Co., we are committed to providing exceptional quality workmanship and outstanding customer service. Our technicians are licensed, bonded, and insured, and our company is on-call for emergency dispatch 24 hours a day, 7 days a week, 365 days a year. We take pride in our work and stand behind every job we do.
Our History
Since 1917, when A.E. Olson founded the company, we have grown to become one of the largest and most respected plumbing, heating, and mechanical contracting companies in the region. Throughout our history, we have worked on many notable projects, including the renovation of Spencer Penrose's residence, El Pomar, and collaborations with Spencer Penrose on various projects throughout Colorado Springs.
Overview
Olson Plumbing & Heating has received overwhelmingly positive reviews from customers, with many praising the company's prompt and professional service, knowledgeable technicians, and excellent communication.
Technicians and Service
Many reviewers praised the technicians who worked on their plumbing issues, including Dwayne James, Tyler Currier, David, Connor, Steve, and Ron. These technicians were described as responsive, courteous, patient, and knowledgeable. They took the time to explain the problems and solutions to the customers, making them feel informed and comfortable throughout the process.
Quick Response and Communication
Many reviewers appreciated the quick response time and excellent communication from Olson Plumbing & Heating. The company was able to send technicians to customers' homes within a short timeframe, and the technicians kept customers informed about the work being done and the expected timeframe for completion.
Quality of Work
The quality of work done by Olson Plumbing & Heating was praised by many reviewers. The company's technicians were able to diagnose and fix problems efficiently, and their work was described as "phenomenal" and "excellent." Many reviewers also appreciated the preventative measures taken by the technicians to ensure that similar problems would not occur in the future.
Negative Reviews
However, not all reviews were positive. Some customers experienced poor communication, long wait times, and unreturned phone calls. A few reviewers expressed frustration with the company's lack of follow-up and failure to provide estimates or schedule appointments as promised.
Common Themes
- Prompt and professional service
- Knowledgeable and courteous technicians
- Excellent communication and follow-up
- High-quality work and preventative measures
- Poor communication and long wait times (in some cases)
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