Delivering trusted engineering solutions with integrity and quality
Who We Are and What We Do
Assurance Support Services Agency is dedicated to empowering individuals undergoing transitions from long-term care facilities to independent living in the community. We tailor our services to meet each client's unique needs, ensuring a smooth and seamless reintegration into their new environment.
Our Mission
Our mission is to assist people with disabilities in maximizing their independence and achieving their full potential. We believe in:
- Empowering individuals to take control of their lives and live fulfilling lives in their communities.
- Providing skilled support to help them seamlessly transition to a new way of life.
- Creating positive outcomes that improve their physical, emotional, and financial well-being.
1. Comprehensive Transition Planning
- Skilled care coordinators work with individuals to develop a personalized plan for their transition, addressing physical, social, emotional, and financial needs.
- Services are tailored to each client's unique situation and goals.
2. Community Integration Support
- Assistance with finding housing, transportation, and community resources.
- Training in independent living skills like meal preparation, personal care, and budgeting.
- Ongoing support to ensure a smooth and successful transition.
3. Homemaking and Furnishing Assistance
- Assistance with one-time cleaning expenses and home furnishing needs to create a welcoming and comfortable environment.
4. Comprehensive Care Coordination
- Expert guidance and support throughout the transition process and beyond.
- Coordination with healthcare providers, social workers, and other community resources.
5. Specialized Programs
- Colorado Choice Transitions (CCT): A state-funded program that assists eligible individuals in making a successful transition from long-term care to their own homes.
Our Commitment to Quality Care
Assurance Support Services Agency is committed to providing compassionate, client-centered care. We are dedicated to:
- Maintaining open communication and transparency.
- Delivering individualized care that meets specific needs.
- Continuously improving our services based on client feedback.
Contact Us Today
Contact us to learn more about how Assurance Support Services Agency can help you or your loved one make a successful transition back to the community.
Disappointing Experience
Cynthia Cole's review is a cautionary tale about the importance of follow-through in customer service. Despite initial enthusiasm and promises to help, Assurance failed to deliver on their commitments. Cole, a 65-year-old woman who has been paralyzed for 36 years, reached out to the company to change her home health agency, only to be left with unanswered calls and no response after a week.
Expectations vs. Reality
Cole's expectations were high, given her prior experience as a service representative at a phone company where she valued respect and prompt communication with clients. However, her experience with Assurance fell short of her expectations, leaving her feeling frustrated and disappointed. The company's failure to follow through on their promises, particularly the missed deadline for a phone call, is a stark reminder of the importance of accountability in customer service.
Unmet Expectations
Cole's review highlights the importance of communication and follow-through in building trust with customers. When companies fail to meet their commitments, it can lead to disappointment, frustration, and a loss of business. In this case, Assurance's failure to respond to Cole's initial call has led to a scathing review and a strong recommendation to avoid the company.
