Best Roadside Service has been a trusted partner for businesses and individuals in need of roadside assistance since 1973. With over 50 years of experience providing exceptional service, we have established ourselves as a leading provider of emergency roadside solutions across the United States and Canada.
Commercial & Fleet Roadside Assistance
Our comprehensive commercial fleet roadside assistance plans offer tailored solutions to meet the unique needs of businesses with fleets of vehicles. Our services include:
- 24/7 emergency roadside assistance
- Unlimited roadside assistance calls
- Generous towing and medium and heavy-duty towing amounts
- Fuel delivery
- Key unlocking
- Flat tire repair and replacement
- Vehicle lockout assistance
- Winching and extrication services
Individual Consumer Plans
We understand the importance of having reliable roadside assistance for individuals as well. Our consumer plans offer peace of mind to drivers and passengers, with features such as:
- 24/7 emergency roadside assistance
- Unlimited roadside assistance calls
- Comprehensive coverage for a wide range of emergencies
- Competitive pricing and flexible plans to choose from
What Sets Us Apart
Our commitment to excellence is reflected in our:
- A+ rating with the Better Business Bureau (BBB)
- 6.8 million miles towed and counting
- 170,000 vehicles unlocked
- 68,000 gallons of fuel delivered
- 340,000 flat tires changed
Why Choose Best Roadside Service?
When you choose Best Roadside Service, you can expect:
- Responsive and timely assistance
- Experienced and certified technicians
- Personalized and customized plans
- Competitive pricing and transparent billing
- Exceptional customer service
Get a Free Quote Today
Don't let unexpected roadside emergencies disrupt your business or personal travels. Contact Best Roadside Service today to request a free quote and find the perfect plan to meet your needs.
Poor Customer Experiences with Roadside Service Company
Unreliable Phone Service and Lack of Assistance
Reviewers have expressed their frustration with the roadside service company's phone system, citing that the phone numbers are disconnected or do not exist. This makes it extremely difficult for customers to seek help when stranded on the road. The only alternative is to email the company, which is not feasible when in an emergency situation.
Unhelpful Staff and Long Wait Times
Customers have reported poor experiences with the company's staff, including dispatchers who show no sympathy or empathy towards customers. Wait times are excessively long, with one reviewer waiting over 7 hours for service. The staff seems unapologetic and unhelpful, leading to further frustration.
Limited Services and Refusal of Assistance
Some reviewers have been refused service, including one who was denied assistance despite having a TLC-plated vehicle. This lack of assistance has left customers feeling stranded and helpless.
Overwhelming Negative Reviews
Overall, reviewers have expressed strong discontent with the roadside service company, citing poor professionalism, quality, responsiveness, and value.
