Providing compassionate and accessible healthcare to our community
Our Mission
Norton Healthcare is a leading healthcare system serving the Greater Louisville area and beyond, guided by a rich faith heritage that emphasizes compassion, dignity, and quality care for all. For over 130 years, we've been providing compassionate, comprehensive care to patients of all ages and backgrounds.
What We Do
We offer a wide range of healthcare services, including:
Primary care: Routine checkups, vaccinations, and ongoing healthcare management for all ages.
Specialty care: Advanced services in various areas such as cancer care, brain health, orthopedics, and women's health.
Immediate care: Urgent medical attention for emergencies and non-life-threatening conditions.
Specialized services: Behavioral health care, occupational medicine, and home healthcare.
Community commitment: We are dedicated to addressing the health needs of the community through outreach programs, health education, and partnerships.
Innovation and Technology: We embrace innovative technologies like mobile apps, telehealth services, and advanced diagnostic tools to enhance your healthcare experience.
Our Values
Our core values guide everything we do:
- Compassion: We treat every patient with empathy and respect.
- Quality: We strive to provide the highest quality care and patient safety.
- Accessibility: We make healthcare accessible to everyone in the community.
- Equity: We believe in providing equitable access to care regardless of background or financial situation.
- Innovation: We are committed to continuous improvement and embracing new advancements in healthcare.
Join Us
Norton Healthcare is a growing healthcare system with opportunities for talented individuals to make a difference in the lives of our patients. Visit our careers page to explore current opportunities.
We are committed to providing compassionate and accessible care to our community, and we look forward to serving you.Accountability and Care
The reviews shared by patients and family members describe negative experiences at Norton's medical facility. The main concerns revolve around patient care, communication, and professionalism. Patients have reported being "dumped" out of their wheelchairs onto the street, being ignored or rudely treated by front desk and reception staff, and facing difficulties in accessing medical records.
Inconsistent Services
Some reviews highlight the inadequacy of the Records Department, where patients have struggled to obtain their medical records. The lack of attention, urgency, and knowledge displayed by the department has caused frustration and delays, eventually requiring patients to seek additional support.
Overwhelming Experience
A patient shared their story of losing a loved one, only to have the hospital refuse to allow them to be present during a critical moment. This experience was made worse by the hospital's inconsistent application of COVID-19 restrictions and the lack of empathy displayed by staff.
Disappointing Experience
Other reviews describe lengthy delays in responding to phone calls and rescheduling appointments, leaving patients feeling frustrated and disappointed. One patient shared their 21-year relationship with the hospital, only to feel forced to seek a new doctor due to poor service.
