At Bridge Counseling Associates, we are dedicated to providing comprehensive counseling services to individuals, families, and communities in need. Our mission is to help people build effective lives, and we believe that every person has worth and dignity and deserves the opportunity to experience emotional happiness, hope, health, relief, and recovery.
Our History and Leadership
Bridge Counseling Associates is a 501(c) 3 nonprofit organization that has been in operation since 1971. We are the oldest non-profit providing individual and family counseling in Southern Nevada. Our leadership team consists of individuals highly experienced in the non-profit arena, specifically in behavioral health services. Our President/CEO, David Robeck, has led Nevada's oldest behavioral health agency since October 2014, and has succeeded in making Bridge one of the nation's first (and Nevada's only) urban Certified Community Behavioral Health Clinics (CCBHC).
Our Services
We offer a wide range of counseling services, including individual and family therapy, group therapy, couples therapy, and substance abuse counseling. Our highly trained professionals include licensed marriage and family therapists, clinical professional counselors, and licensed substance abuse counselors who can address co-occurring mental health and addiction needs. We also provide specialized services, such as crisis intervention, trauma counseling, and telehealth services.
Our Team
Our team of therapists and counselors are highly trained and experienced in their fields. They are dedicated to providing exceptional care and support to our clients. Our clinical team is led by Clinical Director, Dan Ficalora, who is a Licensed Clinical Professional Counselor (LCPC) and Licensed Clinical Alcohol & Drug Counselor (LCADC) in Nevada. Our team also includes Merlelynn Harris, Clinical Director Emeritus, who has served as Clinical Director since 2015 and has led the multidisciplinary team of professionals at Bridge.
Our Mission and Values
Our mission is to provide services to help people build effective lives. We believe that every person has worth and dignity and deserves the opportunity to experience emotional happiness, hope, health, relief, and recovery. We are committed to providing exceptional care and support to our clients, and to helping them achieve their goals and improve their overall well-being. Our values include compassion, empathy, respect, and a commitment to excellence in all that we do.
Mixed Reviews and Concerns with the Service
Many reviewers have expressed frustration and disappointment with the service, citing issues with scheduling, communication, and organization. Some reviewers reported that the staff is unorganized, unprofessional, and lacks empathy and compassion. They also mentioned that the scheduling department is slow to respond, and appointments can take weeks to schedule.
Positive Experiences with Counselors
On the other hand, some reviewers have had positive experiences with their counselors, describing them as phenomenal, attentive, and understanding. They appreciated the guidance and support received during sessions, which helped them navigate life challenges.
Common Complaints
Several reviewers mentioned that the service prioritizes insurance money over patient care, and that the front office staff is often unhelpful. Some reviewers also reported feelings of frustration, disappointment, and even despair due to the service's inefficiencies and lack of compassion.
