At NorthStar Memorial Group, we are dedicated to providing exceptional service and unparalleled care to the families we serve. Our story began in 2004, and since then, we have grown to become one of the nation's leading funeral, cremation, and memorialization companies. We are proud to operate over 85 locations across the United States, each one dedicated to delivering personalized ceremonies, customized memorial tributes, and compassionate care to those who have lost a loved one.
Our Mission
Our mission is to care for the departed, comfort the living, and help families plan for the future. We understand the gravity of loss and the emotions that families face during difficult times. As such, we strive to put ourselves in the shoes of our client families, demonstrating our duty to care for the departed, comfort the living, and help families plan for the future.
Our Services
We offer a range of services designed to celebrate the lives of loved ones who have passed on. Our funeral homes, cemeteries, crematories, and memorialization properties are designed to provide a peaceful and comforting environment for families to say goodbye. Our team of compassionate professionals will guide you through the planning process, ensuring that every detail is taken care of with care and precision.
We understand that every family is unique, and we strive to provide personalized ceremonies and memorial tributes that beautifully honor the lives of those who have passed on. Our services include:
- Funeral ceremonies and receptions
- Cremation services and memorializations
- Cemetery and mausoleum spaces
- Permanent memorialization options
- Pre-planning and pre-payment options
Our Leadership
Our leadership team is comprised of experienced funeral, cremation, and memorialization professionals who understand what it means to lead. We are committed to leading the funeral and cemetery profession with a fresh perspective and a promise of direction. Our team is dedicated to illuminating paths to peace with personalized ceremonies and memorial tributes that beautifully honor loved ones.
Our Locations
We operate over 85 locations across the United States, each one dedicated to delivering exceptional service and care to the families we serve. From humble beginnings to delivering exceptional service, we are proud to be a trusted guide in times of need.
Company Review Summary
Positive Feedback
- The company's leadership cares about its employees and the families they serve.
- The company inspires and supports its team members.
- The funeral grounds are well kept.
Negative Feedback
- The company is accused of being price gougers, ripping off customers, and hiring criminals to transport deceased loved ones.
- The company is said to overcharge for services and underpay vendors.
- The company's accounts payable department is described as shoddy and failing audits.
- The company has a slow response time in resolving issues.
- The company allegedly terminates employees without justification.
- The company does not provide adequate support for its employees.
- The company has issues with work-life balance.
- The company's customer service is subpar, with some customers experiencing horrible experiences.
Specific Incidents
- A customer's car caught on fire in the company's parking lot, and the company allegedly refused to provide assistance.
- A customer experienced issues with a casket adornment order, but the company later rectified the problem.
- A customer had a horrible experience with Smart Cremation, a subsidiary of the company.
