As a family and general dentistry practice located in Scottsbluff, Nebraska, we are committed to providing exceptional dental care to patients of all ages. Our team of experienced professionals is dedicated to providing personalized attention, thorough explanations of treatment options, and a warm and welcoming atmosphere. Whether you're seeking routine cleanings, fillings, crowns, or more complex procedures, our goal is to ensure that you feel comfortable and confident throughout your visit.
Our Services
At our practice, we believe that preventive care and education are the keys to optimal dental health. To achieve this, we offer a wide range of services, including:
- Preventative care: regular cleanings, exams, and X-rays
- Cosmetic dentistry: whitening, fillings, crowns, veneers, and more
- Restorative dentistry: fillings, crowns, dentures, and partial dentures
- Periodontal therapy: treatment and maintenance for periodontal (gum) disease
- Surgical procedures: root canals, dental implants, and more
- CEREC technology: same-day crowns and restorations
Our Philosophy
At our practice, we believe that every patient deserves exceptional care and personalized attention. Our team is committed to staying up-to-date with the latest advancements in dental technology and techniques, ensuring that our patients receive the best possible care. We strive to create a warm and welcoming environment, making every patient feel comfortable and confident during their visit.
Our Commitment
At our practice, we are committed to providing personalized attention, thorough explanations of treatment options, and a warm and welcoming atmosphere. We are dedicated to helping our patients achieve optimal oral health and a beautiful, healthy smile. We believe that open communication is essential in achieving this goal and are committed to listening to our patients' concerns and addressing their needs.
Patient Experience
The reviews of Dr. Mark Westphal's dental practice are generally negative, with patients expressing dissatisfaction with the front desk staff's communication and treatment of Medicaid patients. Although some patients had a positive experience with Dr. Westphal and staff, there were significant issues with the receptionist, who was described as unhelpful, rude, and discriminatory.
Communication Issues
Several patients mentioned difficulty in getting help or having their questions answered, which they attributed to the front desk staff's communication style. One patient reported feeling disrespected and believed the receptionist was talking down to them. Another patient mentioned that the staff member would not look them in the eye or ask for a preferred appointment time.
Medicaid Patients' Experience
Patients covered by Medicaid reported feeling belittled and judged by the staff, with one patient mentioning being asked to bring a caregiver to accompany them to an appointment. Another patient felt that the dentist's treatment of their tooth was inadequate and that they were not given a proper exam. This patient eventually sought a second opinion from an oral surgeon and had their tooth extracted.
Negative Comments
Although Dr. Westphal and staff were described as professional and kind, their negative comments outweighed the positive, resulting in an overall negative experience for many patients.
Positive Comments
Despite the negative reviews, some patients mentioned positive experiences with Dr. Westphal, praising his professional and kind demeanor. One patient's caregiver reported that the dental assistant was friendly and professional.
Conclusion
Dr. Mark Westphal's dental practice received overwhelmingly negative reviews, primarily regarding the front desk staff's communication and treatment of Medicaid patients. Patients felt disrespected, judged, and received inadequate care. While some patients praised Dr. Westphal's professionalism, the negative comments outweighed the positive, resulting in a poor overall experience for many patients.
