Delivering exceptional value through exceptional focus.
Who We Are
At BroadPath, we are a specialized business process management company dedicated to advancing the healthcare journey by combining cutting-edge technology with significant industry expertise. We offer customized solutions tailored to meet the unique needs of each client, supporting the full range of functions including member acquisition and retention, customer experience management, claims and appeals administration, utilization management, care coordination, and more.
Our Services
We deliver exceptional value through exceptional focus by providing a range of services that cater to the unique needs of each client. Our services focus on payer, provider, and government entities, ensuring that healthcare providers have the necessary support to deliver exceptional patient care. Our services include:
- Member Acquisition and Retention: Our telesales and field sales teams work tirelessly to support clients in acquiring and retaining members.
- Customer Experience Management: We utilize AI and precision analytics to create personalized experiences that cut through the complexity of the healthcare industry.
- Claims and Appeals Administration: Our team of experts handles claims and appeals administration, ensuring that clients have the necessary support to manage their claims.
- Utilization Management: We help clients optimize their utilization management processes, ensuring that they provide the best possible care for their patients.
- Care Coordination: Our care coordination services ensure that patients receive the necessary care and support to manage their health.
Our Purpose
At BroadPath, we strive to see our clients as complex individuals faced with rapidly evolving needs requiring carefully considered trade-offs. Our team of service professionals takes a holistic approach, taking into account what makes it easier or harder for individuals to be healthy. We believe that human intelligence is more important than ever, and our onshore, nearshore, and offshore outsourcing solutions help clients impress their customers with a better experience at every point of engagement.
Our Values
At BroadPath, we believe that our culture is based on connection and that fuels our outstanding performance. We are committed to creating opportunities for people to challenge themselves and grow, wherever they live and wherever they are professionally. We actively build connections with others, promote trust through openness and transparency, and always keep engaging. We assume the highest intentions for ourselves and others, seeking first to understand and strive to create the best outcome for all.
How We Work
At BroadPath, we understand that the healthcare industry is complex and constantly evolving. That's why we strive to be adaptable and willing to evolve alongside our clients. We believe in the importance of innovation, collaboration, and connection. Our proprietary Bhive platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry's best workforce.
Get Started
At BroadPath, we believe that by working together, we can create a better healthcare experience for everyone. Whether you're a payer, provider, or government entity, we invite you to explore our services and learn more about how we can support you in advancing the healthcare journey.
Company Overview
BroadPath has received a mixed bag of reviews from employees who have worked with the company. While some have had positive experiences, others have reported being laid off or having issues with the company's management style.
Reviews
The reviews are a mix of 1-star and 5-star ratings, with some employees expressing dissatisfaction with the company's handling of layoffs and work conditions. One employee, Jaquya Standridge Bradford, reported being fired during training without warning and warned others against working for the company. Another employee, Daphne Collins, described the company's layoffs as unpredictable and unprofessional.
However, some employees have had a positive experience with the company. Regina Blair, Kimberly Bainger, and Nicole Boza all gave the company 5-star ratings and described their experiences at BroadPath as positive. They praised the company's focus on growth and development, as well as its leadership and work culture.
Negative Comments
- Several employees reported being laid off or fired without warning.
- One employee felt underpaid and overworked, with too much focus on meeting performance metrics.
- Some employees described the company's communication as poor, with little warning given before schedule changes.
- Another employee mentioned feeling micromanaged and walking on eggshells at work.
Positive Comments
