Transforming the Industry, Together as a Family
Monarch Home Healthcare Agency is a trusted provider of comprehensive home healthcare services in the Dallas-Fort Worth area. Founded on the belief that aging in comfort and dignity is paramount, we empower our elderly population to live fulfilling lives in the familiar surroundings of their homes.
Our Vision
Our vision is to set the standard for quality as a comprehensive healthcare network. We will achieve improved health status, exceptional nursing care outcomes, customer satisfaction, and value.
1. Skilled Nursing Care
Our licensed nurses provide personalized care and treatment, addressing various medical needs such as medication management, wound care, pain management, and symptom control.
2. Home Health Aide Services (CNA)
Certified Nursing Assistants (CNAs) offer companionship, personal care, and assistance with daily activities like dressing, bathing, and eating.
3. Physical, Occupational, and Speech Therapy Rehabilitation Services
Our skilled therapists restore functional abilities and improve quality of life by providing targeted therapy sessions.
4. Medical Social Services
Our certified social workers offer emotional, practical, and financial guidance to patients and families, addressing issues such as caregiver support, financial planning, and community resources.
5. Nutrition Counseling
Our registered dietitian provides personalized guidance on nutrition planning and healthy eating habits to support recovery and overall well-being.
6. Private Duty Services
Our compassionate caregivers offer companionship and supervision to those who require additional support and reassurance in their daily lives.
Who Qualifies for Home Health Care?
You may qualify for home healthcare services if you:
- Are homebound
- Need skilled medical services
- Are recovering from an illness or injury
- Have chronic medical conditions that require ongoing care and support
We proudly serve the following counties
- Dallas
- Tarrant
- Kaufman
- Collin
- Denton
- Ellis
Problems with Customer Service
The reviews express significant dissatisfaction with the customer service provided by the company. Several customers have had unpleasant experiences with the staff, citing unprofessional and rude behavior.
Language Barriers
Several reviewers mention language barriers as a significant issue. One customer was hung up on by a worker with a strong African accent, while another reviewer was connected to a Spanish-speaking lady who was stuttering and sounding nervous.
Unreliability
Customers have also expressed frustration with the company's unreliability. One reviewer was unable to get a patient set up for services, despite the doctor's office sending over a referral twice. Another reviewer was unable to get a clear answer from the staff, who seemed uninterested in helping.
Unpleasant Experience
Overall, the reviews suggest that customers have had an unpleasant experience with the company, citing poor customer service, language barriers, and unprofessional behavior.
