Rent with the Best, Live with the Best
Emerald Property Management, Inc. is a leader in property management, specializing in single-family homes, condos, and townhomes throughout the area. Founded on a foundation of transparency, integrity, and personalized service, we provide peace of mind to both tenants and owners.
Our Expertise for Owners
Tired of dealing with the stress of tenant management, rental collection, and property maintenance? Let us take the burden off your shoulders! We handle everything from marketing and tenant screening to rent collection, maintenance, and accounting, ensuring your investment is protected and maximized.
Here's how we can help
- Compliance Expertise: We keep you compliant with all regional, state, and federal landlord-tenant laws.
- Professional Network: We maintain an extensive network of qualified vendors to handle all repairs and maintenance needs.
- Detailed Financial Reporting: We provide comprehensive reporting to keep you updated on your investment's performance.
- Dedicated Communication: We prioritize clear and consistent communication, ensuring your complete involvement in every step of the process.
Benefits of Working with Emerald Property Management
- Reduced Stress and Hassle: We handle all the legwork, freeing you from the time-consuming and stressful aspects of property ownership.
- Increased Revenue: Our expertise in marketing and tenant selection ensures your property is consistently occupied at competitive rents.
- Enhanced Property Value: Our rigorous tenant selection and maintenance oversight contribute to maintaining or increasing your property value.
- Peace of Mind: With Emerald Property Management, you can rest assured your investment is in good hands.
Our Commitment to Tenants
We understand the importance of finding a comfortable and convenient home. Our dedicated team works tirelessly to provide prospective tenants with a seamless and positive rental experience. We prioritize clear communication, efficient maintenance, and proactive tenant support.
Experience the Emerald Difference
Our dedication to professionalism, personalized service, and knowledge of the local market sets us apart. We are committed to exceeding your expectations and making your rental journey stress-free and enjoyable.
Poor Customer Service and Unfair Business Practices
Reviews of Emerald Property Management reveal a pattern of poor customer service, unfair business practices, and unscrupulous treatment of tenants. Several reviewers described being treated rudely, ignored, or dismissed by representatives of the company. The company's communication with tenants is often described as unresponsive, inefficient, and lacking in empathy.
Unfair Deposits and Charges
Multiple reviewers reported being charged unfairly for damages or rent, only to be denied a refund or a legitimate explanation. Mariah Gilchrist claims she was charged an extra $300 on top of keeping her $1000 deposit, despite leaving the apartment in good condition. Bud Dee was denied a returned deposit and charged for carpet cleaning despite the carpet being in poor condition.
Substandard Living Conditions
Reviewers report finding substandard living conditions, including mold, broken windows, and illegal activities (such as a homeless individual with a tent and propane heater outside a unit). Ivan BloodAxe describes the property as "garbage" and warns others to avoid it.
Rude and Unprofessional Behavior
S. D. and Gwynneth Slater both describe encounters with rude and unprofessional representatives of the company. S. D. says the receptionist was dismissive and wouldn't listen, while Gwynneth Slater reports being lied to and treated with contempt.
No Sense of Responsibility
Emerald Property Management seems to lack a sense of responsibility to its tenants. Kai Burg was kept on the hook for a property while the company handled an unrelated issue, wasting his time. Tiffany Cardin's car was impounded without prior notification, and her deposit was kept.
Conclusions
Based on these reviews, it appears that Emerald Property Management prioritizes profits over tenant satisfaction, engages in unfair business practices, and treats customers with disrespect.
