Trust us to fix any plumbing issue, no matter how complicated!
At Roy E. Smith Plumbing Co. Inc, we pride ourselves on being a family-owned and operated business that has been serving the Los Angeles area for nearly 70 years. Our company was founded on the principles of hard work, honesty, and dedication to providing the highest quality plumbing services to our customers. As a second-generation family-owned business, we have maintained our commitment to these values and continue to provide exceptional service to our customers.
Our Services
We offer a wide range of plumbing services to meet the needs of our residential, commercial, and industrial customers. From drain unclogging and water heater installation to sewer services and emergency plumbing repairs, we have the expertise and resources to handle any plumbing job, no matter how big or small. Our team of skilled plumbers is dedicated to providing professional, efficient, and reliable service to ensure that our customers receive the highest level of satisfaction.
Why Choose Us
At Roy E. Smith Plumbing Co. Inc, we understand that every plumbing issue is unique and requires a personalized approach. That's why we take the time to listen to our customers' needs and provide customized solutions to fit their specific requirements. Our team of experts is fully licensed, bonded, and insured, and we guarantee our work to ensure that our customers receive the highest quality service. Whether you need routine maintenance, repairs, or new installations, we are here to help.
Our History
Roy E. Smith Plumbing Co. Inc has been family-owned and operated since 1948, when our founder, Roy E. Smith, started the business with a commitment to providing exceptional plumbing services to the Los Angeles area. Today, our company is run by Ken Smith, Roy's son, who continues to uphold the values of hard work, honesty, and dedication that have been the cornerstone of our business for nearly 70 years.
Poor Experience with Landlords and Plumbers
Negative Experiences with Landlords
Reviews from Ali and others suggest that the landlords, Jenny and Roy, are untrustworthy, unorganized, and unprofessional. They allegedly broke the law and the lease agreement, and their apartments had termites and rodents.
Disappointing Plumber Experience
Multiple reviewers, including Murali Seethuraman and Ari Lichtenberg, had poor experiences with the plumbers. They reported that the plumbers were unresponsive, lazy, and overcharged for their services. Some reviewers also felt that the plumbers were unprofessional and lacked customer-centricity.
Poor Customer Service
Katy Anaria reported that when she called the office to ask questions, Jenny was reprimanding and scolding. This suggests that the company's customer service needs improvement.
Design and Website Issues
Tele Feedcast reviewed the company's website and found it to be poorly designed and in need of improvement.
Positive Experiences with Plumbers
On the other hand, several reviewers, including Carol Miller, Renee Khoury, Dalton Sloan, Lex Mith, and Michael Rubin, reported positive experiences with the plumbers. They found them to be professional, prompt, and reasonably priced. These reviewers appreciated the plumbers' expertise and reliability.
