Exceeding Customer Expectations One Property at a Time
At Horizon Grounds Management, we pride ourselves on being the premier landscaping and grounds maintenance company in Hampton Roads, Virginia. With a focus on exceeding customer expectations, we provide top-notch services to residential and commercial properties, ensuring that every property looks its best. Our team of experts has the experience, skills, and know-how to handle any landscaping or grounds maintenance task with precision and care.
Our Mission
Our mission is to set the standard for landscape excellence in Hampton Roads, Virginia. We strive to provide exceptional service, quality workmanship, and value to our customers. We understand the importance of maintaining property value and aesthetics, and we take pride in helping our customers achieve their goals.
Our Services
We offer a wide range of services to catering to the unique needs of our residential and commercial clients. Our services include:
- Residential Landscaping: From lawn care to landscape design, we provide comprehensive landscaping services to homeowners in Hampton Roads.
- Commercial Landscaping: We offer all-inclusive commercial landscaping services, including maintenance, installation, shrub pruning, leaf removal, seasonal color, mulch, aeration, and overseeding, fertilization, and weed control.
- Snow & Ice Management: Our commercial snow plowing services ensure that your business remains accessible and safe during the winter months.
Our Commitment
At Horizon Grounds Management, we are committed to providing exceptional service, quality workmanship, and value to our customers. We take pride in our work and strive to build long-term relationships with our clients. Our team of experts is dedicated to exceeding customer expectations, and we guarantee to deliver top-notch services that meet your specific needs.
Community Involvement
We are proud to be an active member of the Hampton Roads community. We believe in giving back to the community and participate in local events and charitable initiatives.
Negative Experiences
Unethical Practices and Poor Service
Multiple reviewers have reported negative experiences with the company, citing unethical practices, poor service, and unprofessional behavior. Some reviewers have reported being charged for services not provided, while others have experienced rude and lazy crew members.
Issues with Management and Owners
Several reviewers have expressed dissatisfaction with the company's management and owners, describing them as rude, unprofessional, and unwilling to accept constructive criticism. One reviewer even reported feeling uncomfortable and scared when left alone with the owner.
Inconsistent Service and Breach of Contract
Two reviewers have reported inconsistent service and a breach of contract, with the company failing to adhere to the services agreed upon. This has led to frustration and disappointment among clients.
Poor Working Conditions
One reviewer has reported poor working conditions, including low pay, no benefits, and long working hours with short breaks.
Satisfactory Service and Professionalism
A few reviewers have reported positive experiences with the company, citing satisfactory service, professionalism, and reasonable rates. These reviewers have praised the company's ability to complete projects ahead of schedule and provide good communication.
