At ORNA, we pride ourselves on being a dedicated team of professionals who are committed to providing exceptional security services to our clients. Our team is comprised of licensed security officers, trained to the highest standards, who are equipped with the necessary tools and technology to ensure the safety and security of our clients.
Our Mission
Our mission is to provide a comprehensive security solution that not only protects our clients' assets but also enhances the overall security and well-being of their community. We strive to build lasting relationships with our clients by providing personalized service, expertise, and trust.
Our Services
At ORNA, we offer a range of services designed to meet the unique security needs of our clients. Our services include:
Security Services: Our team of licensed security officers is trained to provide 24/7 security services to residential and commercial properties.
Camera Installation: Our expert team installs and monitors camera systems to provide real-time surveillance and enhance security.
Residential Access Software: Our software provides secure and convenient access control for residents and guests.
Mobile Applications for Guard Tracking and Managing: Our mobile app enables our security teams to track and manage security personnel in real-time.
Live Instant Electronic Reporting: Our electronic reporting system provides real-time reporting and monitoring for enhanced security and incident response.
Retail Loss Prevention: Our team provides strategic approach to combat organized retail crime, deter theft, and shoplifting with in-store security personnel.
Hotel Services: Our Concierge staff provides exceptional service, ensuring a seamless guest experience.
Emergency Response Plans: Our comprehensive emergency response plans are designed to ensure the safety and security of our clients and their communities.
What Sets Us Apart
At ORNA, we pride ourselves on our professional and courteous staff, who are dedicated to providing exceptional service and support to our clients. We believe that our biggest asset is our people, and we strive to build lasting relationships with our clients by providing personalized service, expertise, and trust.
Our Team
Our team of licensed security officers is comprised of highly trained and experienced professionals who are dedicated to providing exceptional security services to our clients. We are proud of our team and believe that our biggest asset is the people who make up our amazing ORNA team.
Our Values
At ORNA, we value our clients, our people, and our commitment to excellence. We believe that our success is built on the foundation of our core values:
- Professionalism: We strive for excellence in everything we do, and we expect the same from our team.
- Integrity: We believe in honesty, transparency, and fair dealing in all our interactions.
- Teamwork: We believe that our strength lies in our ability to work together towards a common goal.
- Client-Centricity: We are committed to understanding and meeting our clients' unique needs and expectations.
Our Testimonials
At ORNA, we've had the privilege of working with countless satisfied clients who have shared their experiences with us. Here's what they have to say:
"Thanks for your assistance this last week. Your quick response was perfect for our needs. EVERY SINGLE ONE of your staff was professional, helpful & courteous."
"Orna has always been service-oriented. Their officers have built wonderful long-standing relationships with our residents and can identify most by name, making our folks feel special and safe."
We are proud of our accomplishments and thrilled to be part of the security industry. At ORNA, we are committed to providing exceptional security services that exceed our clients' expectations.
Security Guard Performance
Reviews highlight the unprofessional behavior of security guards, including sleeping on the job, being rude and disrespectful to residents, making unnecessary threats and accusations, and lacking true diligent security skills.
Communication and Supervision Issues
Reviews criticize the lack of supervision and communication skills among dispatchers and supervisors, leading to helpless and unprofessional behavior. Some guards have been accused of overstepping their scope of work and responsibilities.
Unprofessional Behavior
Reviews mention specific instances of unprofessional behavior, including a security guard following residents and their guests, making videos, and starting fights. Another guard was accused of being very rude and unprofessional, refusing to open the gate for an Uber driver.
Working Conditions
One review highlights the poor working conditions, including cockroaches, ants, flies, and mosquitoes, which can affect the performance and morale of security guards.
Hiring and Management Issues
Reviews criticize the hiring process, with some individuals being offered jobs that do not exist or being told to wait for a position to become available. Management has been accused of being unresponsive to complaints and allowing unprofessional behavior to continue.
One Positive Review
One review stands out as a positive exception, praising the company for being fair to its employees, having good communication, and a president who goes above and beyond for clients and employees.
