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Mission and Values
HOPE Clinic is a mission-driven organization dedicated to providing high-quality, culturally sensitive, and linguistically appropriate healthcare services to the diverse communities of Houston, Texas. Our mission is to empower individuals and families by promoting health, wellness, and social justice. We believe that everyone deserves access to quality healthcare, regardless of their background, income, or ability to pay.
Our Services
At HOPE Clinic, we offer a wide range of medical services designed to meet the unique needs of our patients. Our services include:
Primary Care: Our primary care services provide patients with comprehensive medical care, including routine check-ups, immunizations, and management of chronic conditions.
Women's Services: Our women's services include gynecological exams, pap smears, and birth control counseling.
Pediatric Care: Our pediatric care services cater to the specific needs of children, including well-child visits, vaccinations, and treatment of common childhood illnesses.
Pharmacy: We have an on-site pharmacy that offers convenient and affordable medication to our patients.
Behavioral Health: Our behavioral health services provide counseling and therapy for patients struggling with mental health issues.
Eye Care: Our eye care services include routine eye exams, glasses prescription, and treatment of eye conditions.
Dental Care: Our dental care services include routine cleanings, fillings, and extractions.
Other Services: We also offer other services, including chronic disease management, health education, and translation services to ensure that our patients receive the care they need, regardless of their language or cultural background.
Our Commitment to Quality Care
At HOPE Clinic, we are committed to providing quality care that is patient-centered, evidence-based, and culturally sensitive. We believe that every patient deserves respect, dignity, and compassion, and we strive to deliver care that is safe, effective, and efficient.
Community Engagement
HOPE Clinic is deeply committed to engaging with the diverse communities we serve. We believe that health is deeply connected to the social and economic factors that affect our patients' lives. To that end, we have established partnerships with local organizations and community groups to address the root causes of health disparities and promote health equity.
Awards and Recognition
HOPE Clinic has received numerous awards and recognition for its outstanding service and commitment to quality care. We are proud to have been recognized as a Federally Qualified Health Center (FQHC) by the US Department of Health and Human Services, and as a Health Center Program grantee under 42 U.S.C. 254b.
Conclusion
At HOPE Clinic, we are dedicated to providing exceptional healthcare services to the communities we serve. We believe that every patient deserves access to quality care, regardless of their background or ability to pay. We are committed to providing culturally sensitive and linguistically appropriate care, and to addressing the social and economic determinants of health that affect our patients' lives.
Quality of Care
The quality of care at Hope Clinic has been a topic of concern for some patients. One reviewer mentioned that test results take a long time to come back, and if you don't stay on top of the clinic, you won't get calls or help. Another reviewer had a horrific experience with Dr. Suzan Havican, who ignored her concerns and failed to diagnose twin babies, resulting in the loss of one of the babies.
Communication and Customer Service
Communication and customer service at Hope Clinic have been inconsistent. Some reviewers praised Dr. Alejandra Andrade, Trina Le, and Dr. Torodous Ameer for their excellent customer service and quick response times. However, others had negative experiences, including difficulty getting help over the phone, lack of follow-up, and misinformation about costs.
Front Desk and Staff
The front desk and staff at Hope Clinic have received mixed reviews. Some reviewers praised the friendly and responsive staff, while others had negative experiences, including being given incorrect cost information and feeling dismissed.
Doctors and Nurses
Many reviewers praised their doctors and nurses, including Dr. Alejandra Andrade, Dr. Torodous Ameer, Dr. Miriorn, and Nurse Roxy. These healthcare professionals were described as knowledgeable, caring, and professional.
