Caring for those you care about most
At Mercy Plus Healthcare Services, we understand the importance of providing exceptional care to our patients and their loved ones. As a Michigan-based healthcare agency, we specialize in offering a range of services designed to meet the unique needs of pediatric, autistic, catastrophically injured, adult, and senior patients who require continued care in the comfort of their own home or one of our centers. Our organization is built on a foundation of compassion, excellence, and servant leadership, which guides every aspect of our operation.
Our Services
We offer a comprehensive range of healthcare services, including:
- Autism Services: Our Applied Behavior Analysis (ABA) therapy program is designed to help individuals with Autism Spectrum Disorder (ASD) develop new skills and overcome behavioral challenges.
- Speech and Language Pathology (SLP): Our speech therapy services help patients of all ages develop effective communication skills and overcome speech and language disorders.
- Occupational Therapy (OT): Our occupational therapy program is designed to help patients develop the skills and strategies needed to succeed in their daily lives, despite physical or cognitive limitations.
- Healthcare: Our skilled nursing services provide patients with the personalized medical care they need to thrive in the comfort of their own home.
- Pediatric Nursing: We understand the unique challenges faced by families of medically fragile children and provide skilled nursing services designed to support their needs and promote a high quality of life.
- Adult and Senior Home Care: Our adult and senior home care services provide individuals with the support and assistance they need to continue living independently in their own homes.
Our Core Values
At Mercy Plus Healthcare Services, we are committed to delivering exceptional care and services that exceed the expectations of our patients and their loved ones. Our core values are built on the principles of:
- Compassion: We strive to enrich both our patients' lives and the communities we serve.
- Excellence: We strive for excellence in every aspect of our operations, from our services to our staff.
- Humility: We recognize the importance of personal accountability and take responsibility for our actions.
- Lifelong Learning: We believe in the importance of continuous learning and professional growth.
- Servant Leadership: We prioritize the needs of our patients and their families, putting their needs before our own.
Accreditation
We are proud to be accredited by the Accreditation Commission for Health Care (ACHC), a nonprofit accreditation organization that has stood as a symbol of quality and excellence since 1986. Our accreditation in private duty nursing services demonstrates our commitment to providing high-quality care and services that meet the highest standards of excellence.
Contact Us
If you are seeking personalized healthcare services for yourself or a loved one, we invite you to learn more about Mercy Plus Healthcare Services. Our dedicated staff is here to provide the compassionate care and support you deserve.
Office Staff and Scheduling Issues
Several reviewers have had mixed experiences with the office staff, with some saying they are friendly and helpful, while others find them unhelpful and uncaring. Michelle Stewart, who gave a 3-star review, mentions that the office staff are friendly, but that scheduling issues, particularly on weekends, have caused problems. Diane Haube, who gave a 2-star review, is disappointed with the way the office staff handles scheduling and finds it difficult to get timely responses from them.
Aide Issues
There are also issues with the aides provided by the company. Glo Orange, who gave a 2-star review, says that many of the aides work poorly and some even get attitude when reminded of their responsibilities. Another reviewer, Glo Orange, mentions that some aides are not reliable and don't complete their tasks. Hilda Cockram, who gave a 5-star review, on the other hand, had a positive experience with the aides, who were caring and compassionate.
Communication and Care
Some reviewers have praised the communication and care provided by the company. Heaven Peterson, who gave a 5-star review, found the office staff to be friendly, patient, and helpful. Kay'Cee Ess, who also gave a 5-star review, says that the office staff is very friendly and makes sure they understand the clients' needs. Matt Malcolm, who gave a 3-star review, mentions that the aides are respectful, trustworthy, and kind.
Overall Experience
On the other hand, some reviewers have had negative experiences with the company. Eda, who gave a 1-star review, found the company to be terrible and refused to fulfill her mother's needs. Queen Starr, who also gave a 1-star review, found the staff to be rude and unhelpful, and the company to be poor at providing quality care.
